Overview
Work History
Summary
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
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Nina L. Collins

Nina L. Collins

West Columbia,SC

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Prisma Health Urgent Care Operated by WellStreet
12.2023 - Current
  • Greet and check in clients on EMR (DFD, EPIC and CoWork or CerteDrive if DOT/OCCMED/Employer Services).
  • Answer multi line phone, directing calls to correct extensions or taking messages.
  • Registering patients by collecting demographics, insurance and following HIPAA guidelines.
  • Collecting copay, deductible or coinsurance according to insurance guidelines.
  • Ensure patients are at ease, comfortable and updated on progress if waiting.
  • Assist High Risk patients in getting to the back if presenting with life altering symptoms and notifying the appropriate people to see them.
  • Prepare paperwork for the next day to keep current on HIPPA and government guidelines.

Support Staff

Burke Mental Health Clinic
Lufkin, TX
08.2023 - 12.2023
  • Greet and check in clients on Netsmart.
  • Answer multi line phone, directing calls to correct extensions or taking messages.
  • Scheduling appointments according to open availability and requirements on Netsmart.
  • Take and record messages to RN's regarding refill requests via email.
  • Assist clients in crisis by directing them to the right place and people.
  • Followed HIPPA guidelines, COVID restrictions and basic courtesy.
  • Prepare paperwork for the next day patients to keep current on HIPPA and government guidelines.

Shift Lead

Walgreens
Jasper, TX
03.2023 - 08.2023
  • Responsible for opening and closing store, counting out registers, safe drops, bank drops, security truck pick ups and assuring registers are ready for daily operation.
  • Responsible for Western Union cash pickups and following security guidelines to do so.
  • Responsible for truck stocking and placing sales placards weekly.
  • Responsible for checking FedEx drop-offs and pickups daily.
  • In charge of 3 to 4 employees on the floor at a time.
  • Started as cashier, ran the register, cleaned restrooms, greeted customers, escorted, and helped customers as needed, ran photo dept, printing photos, making specialty products that were ordered.

Nurse Aide/Health Screener

Sabine County Hospital
08.2021 - 09.2022
  • Assist inpatients and swing bed patients with meals, grooming, hygiene, and movement to and from restroom.
  • Answer call lights, assist patients with needs and report to Nurse.
  • Take and record vitals in records of patients.
  • Assist Nurses and Dr with Emergency Room patients as needed.
  • Cleaned ER rooms after patient discharge with disinfectant, empty linen carts, trash cans, sharps containers and assess that the room is patient ready.
  • Registered incoming patients to the ER on my shift.
  • Greet patients, vendors, and staff.
  • Screen patients/vendors/staff per OSHA standards for COVID-19 guidelines for entry into Hospital.
  • Assisted Infection Control Officer with scheduling of COVID tests and vaccines, community events and patients filling out paperwork.
  • Assisted and escorted patients, directing where to go and how to sign in.
  • Assisted nursing staff with gaining information for COVID patients, their families and other miscellaneous information needed from family/friends of patients.

SELF-EMPLOYED/Home Health Care
Clarksville, TN
09.2017 - 07.2021
  • Assisted family with end-of-life care for Alzheimer's patient.
  • Assisted with waking, cleaning, changing, and preparing patient for the day.
  • Responsible for administering medication.
  • Responsible for transportation to and from Dr appointments, shopping.
  • Filing paperwork in accordance with medical standards.
  • Responsible for data entry of blood pressure, heart rate, weight, and Glucose levels.

Office Manager

Skin Care Clinic
11.2014 - 09.2016
  • Responsible for greeting in person and telephonically, greeting, and documenting clients skin care regimens and updating all personal information.
  • Responsible for transcribing notes on client visit.
  • Responsible for answering phones, scheduling appointments, ordering supplies for both office and clinic, helped owner with all office decisions to include office rental locations, opening new locations and overall morale.

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Education

Psychology

Austin Peay State University
Clarksville, TN
08.2005 - 05.2006

Nursing

Tennessee State University
Nashville, TN
08.2003 - 05.2005

High School Diploma -

Clarksville High School
Clarksville, TN
08.1984 - 06.1988

Skills

First Aid/CPR

Data entry

Attention to detail

POS system operations

Credit card processing

Point-of-sale system

Cash register operation

Report preparation

Payment processing

Cash management

Clear communication

Credit and cash transactions

Loss prevention

Patient greeting

Insurance verifying

Appointment confirmation

Front desk supervision

Document filing

Office administration

HIPAA compliance

Phone etiquette

Patient admitting

Electronic health records

Certification

  • First Aid/CPR Certified

Accomplishments

  • Supervised team of 6 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • VFW

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementWork-life balance

Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Software

Microsoft Office

Microsoft Dynamics

EMR Epic

Languages

English
Native or Bilingual

Interests

Motorcycles

Music

Trucks

Dogs

Timeline

Prisma Health Urgent Care Operated by WellStreet
12.2023 - Current

Support Staff

Burke Mental Health Clinic
08.2023 - 12.2023

Shift Lead

Walgreens
03.2023 - 08.2023

Nurse Aide/Health Screener

Sabine County Hospital
08.2021 - 09.2022

SELF-EMPLOYED/Home Health Care
09.2017 - 07.2021

Office Manager

Skin Care Clinic
11.2014 - 09.2016

Psychology

Austin Peay State University
08.2005 - 05.2006

Nursing

Tennessee State University
08.2003 - 05.2005

High School Diploma -

Clarksville High School
08.1984 - 06.1988

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