Nina Lum
Fairburn,GA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Cashier
Restaurant Associates
190 Marietta St NW, Atlanta
11.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Built relationships with customers to encourage repeat business.
Sales Associate/ Assistant Manager
Vector Marketing Company
01.2020 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Ticket Seller
Sandy Creek High School
08.2016 - 05.2019
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Streamlined ticket purchasing process for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Education
Bachelor of Arts - Early Childhood Education
Albany State University
Albany, GAHigh School Diploma -
Sandy Creek High School
Tyrone, GA05.2019
Skills
- Returns Processing
- Payment Processing
- Cash Register Operation
- Product Restocking
- Professionalism
- Problem Solving
- Decision Making
Accomplishments
Graduated high school with honors (top 10%)
Won 7th in the state in DECA competition
Won region champions in basketball three times
Affiliations
- Sandy Creek High School DECA
- Varsity Basketball
Timeline
Cashier
Restaurant Associates
11.2021 - 03.2022
Sales Associate/ Assistant Manager
Vector Marketing Company
01.2020 - 08.2021
Ticket Seller
Sandy Creek High School
08.2016 - 05.2019
Bachelor of Arts - Early Childhood Education
Albany State University
High School Diploma -
Sandy Creek High School