Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Nina Lum

Fairburn,GA

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

6
6
years of professional experience

Work History

Cashier

Restaurant Associates
11.2021 - 03.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Built relationships with customers to encourage repeat business.

Sales Associate/ Assistant Manager

Vector Marketing Company
01.2020 - 08.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Ticket Seller

Sandy Creek High School
08.2016 - 05.2019
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Streamlined ticket purchasing process for improved efficiency and reduced wait times.
  • Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.

Education

Bachelor of Arts - Early Childhood Education

Albany State University
Albany, GA

High School Diploma -

Sandy Creek High School
Tyrone, GA
05.2019

Skills

  • Returns Processing
  • Payment Processing
  • Cash Register Operation
  • Product Restocking
  • Professionalism
  • Problem Solving
  • Decision Making

Accomplishments

Graduated high school with honors (top 10%)

Won 7th in the state in DECA competition

Won region champions in basketball three times

Affiliations

  • Sandy Creek High School DECA
  • Varsity Basketball

Timeline

Cashier

Restaurant Associates
11.2021 - 03.2022

Sales Associate/ Assistant Manager

Vector Marketing Company
01.2020 - 08.2021

Ticket Seller

Sandy Creek High School
08.2016 - 05.2019

Bachelor of Arts - Early Childhood Education

Albany State University

High School Diploma -

Sandy Creek High School

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Nina Lum