Nina Mackey
Rock Hill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Graphic Designer
Horne Label And Printing
07.2023 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects before rollout.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
Customer Service Associate
Walgreens
04.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Coffee Barista
Harris Teeter
06.2018 - 01.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Coffee Barista
Carowinds Amusement Park
03.2016 - 07.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Education
Bachelor of Arts - Graphic Design
University of South Carolina Upstate
Spartanburg, SC05.2023
Skills
- Business Development Understanding
- Staff Development
- Project Coordination
- Adobe Creative Suite
- Digital Imagery
- Website Graphics
- Digital Design
- Mockups and Prototypes
- Trend Research
- Advertising Understanding
- Deadline Adherence
Timeline
Graphic Designer
Horne Label And Printing
07.2023 - Current
Customer Service Associate
Walgreens
04.2021 - 12.2022
Coffee Barista
Harris Teeter
06.2018 - 01.2020
Coffee Barista
Carowinds Amusement Park
03.2016 - 07.2017
Bachelor of Arts - Graphic Design
University of South Carolina Upstate
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