Nina MALDONADO

Drive enterprise-grade leadership in the design, deployment, and optimization of voice network infrastructure, ensuring strategic alignment with the U.S. Army communications objectives. Provide expert architectural and engineering guidance across unified communications platforms—including CUCM, SRST, and SBCs—with an emphasis on building resilient, scalable, and secure systems. Lead multidisciplinary technical teams in implementing advanced VoIP solutions, integrating DNS/DHCP services, segmenting VLANs, and managing third-party certificate trust chains. Champion innovation and operational excellence through continuous service refinement, automation, and strict adherence to DoD, FIPS, and DISA STIG compliance standards.

• Architected and advised on advanced voice and network infrastructures to enhance performance, scalability, and cost-efficiency across enterprise-grade environments.
• Directed and provided strategic oversight for telephony modernization across 17 U.S. Army bases, leading a 65-member team, and ensuring strict compliance with cybersecurity protocols and disaster recovery standards.
• Installed, configured, and maintained Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Border Element (CUBE), Cisco Prime, Voice Gateways, Media Gateways, DHCP, DNS, and IIS Servers.
• Resolved complex VoIP client issues across Cisco UC Manager versions 12.x–14.x through in-depth research, tailored installation, customization, and robust network administration and management support.
• Strengthened network security posture by implementing STIG-compliant vulnerability management practices, and leveraging NEXUS scanners to ensure regulatory compliance and protect sensitive data.
• Executed comprehensive system backups and disaster recovery protocols for CUCM, Unity Connection, and Windows servers to safeguard business continuity, and enable rapid service restoration.
• Promoted operational excellence and team development, driving success through meticulous documentation, process refinement, and collaborative knowledge sharing.
• Served as Senior Adviser and SME for network and voice infrastructure modernization, applying deep expertise in CUCM, voice gateways, border nodes, fusion routers, Cisco DNA Center, and edge switching technologies to ensure seamless integration and mission success.

Designed and deployed VOIP architecture for data center and site installations, ensuring alignment with organizational objectives.

• Optimized network operations by planning and executing new routing revisions, improving database consistency.
• Elevated network performance through detailed long-term planning, including circuit forecasts, and traffic analysis.
• Administered project costs and conducted feasibility analysis, balancing priorities to enhance economic and operational efficiency.
• Contributed to the efficient acquisition of network resources by streamlining the ordering process.

Provided technical support and administration for server-based communications systems across the U.S. Army Signal Sections, ensuring reliable operations, equipment maintenance, and tactical integration. Collaborated with cross-functional teams to design and implement server architectures tailored to mission requirements. Supported command post operations and tactical information management through secure, automated server environments.

• Administered server setup and equipment maintenance for tactical and garrison deployments.
• Supported the design and execution of server-based architectures for complex military exercises.
• Maintained and optimized Command Post Operations and Tactical Information Management systems.
• Coordinated with technical teams and training units to develop server solutions for conflict scenarios.
• Provided support for communications, automation operations, and information security across operational units.
• Implemented server-based solutions, enabling sensor-to-shooter links and secure data dissemination.
• Established and maintained Battle Command Common Server (BCCS) environments for robust database exchanges.
• Assisted in integrating signal plans into maneuver strategies and specialized server configurations.
• Supported tactical planning efforts by coordinating advanced server integration across multiple echelons.

Delivered comprehensive server and network support, ensuring optimal performance and secure access across enterprise systems. Proactively resolved issues from the domain controller level down to individual client devices, maintained critical infrastructure components, and supported remote administration to streamline operations and minimize downtime.

• Diagnosed and resolved server issues, including domain controller-level troubleshooting.
• Created and modified DHCP scopes to support dynamic IP allocation for networked devices.
• Performed regular backups to safeguard sensitive data, and ensure business continuity.
• Managed user access to network share drives based on operational requirements.
• Conducted routine maintenance on the Distributed File System (DFS) to ensure data availability.
• Executed remote administration and support using TeamViewer for efficient issue resolution.

Provided full-spectrum IT support for military operations, including system accreditation, hardware/software deployment, and secure network administration. Played a key role in maintaining operational readiness through standardized imaging practices, secure account management, and tactical helpdesk support during field exercises and overseas deployments. Demonstrated expertise in LAN/WAN environments and telecommunications security procedures.

• Processed IT accreditation packages in compliance with Network Operations Security Center requirements.
• Installed, configured, maintained, and troubleshot user-specific and system-specific hardware/software.
• Developed and implemented standardized policies for storing secure ghost images on user machines.
• Performed component-level troubleshooting across LAN/WAN networks and associated equipment.
• Created, managed, and deleted user accounts, including PKI CAC profiles for secure access.
• Assembled, configured, and deployed desktop and notebook computers for operational use.
• Installed command-standard and COTS software on government systems to meet mission requirements.
• Collected and filed documentation related to telecommunications security protocols.
• Provided setup and helpdesk support in tactical environments during field exercises and overseas missions.