Nina Martin

• Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
• Taught children basic life skills, manners and personal hygiene.
• Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
• Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
• Promoted language development through storytelling, reading, and engaging in conversations with the children.
• Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
• Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
• Provided consistent discipline according to parental guidelines while respecting individual child''s needs.

At this job my position was Manager of the bakery. Tasks being counting and ordering of inventory. Answering calls, emails as well as organizing fundraisers. Being able to step in when needed at back of house as well. Measuring ingredients, baking cakes, dealing with the ovens and the machine mixers. Frosting cakes for sale all why being food certified.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Improved marketing to attract new customers and promote business.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

As a manager at Chick-fil-A I lead a team of 15 per shift and was responsible for building and growing them into future leaders. As well as over seeing more then 10 machines at a time. Assuring guests are recieving the highest quality service that our team and guests expect. I was in charge of various parts of the business those being; scheduling, invoices and ordering inventory while countinuing to grow and develop myself in areas such as interviewing, profit and loss, booking keeping and other key business metrics.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Set aggressive targets for employees to drive company success and strengthen motivation.

At this job I would serve tables and parties ranging from 2 to 30. Customer service by greeting, assisting and ensuring guest satisfaction. Order management, Food and Beverage knowledge as well as problem solving skills. Cash handling, multitasking and maintaining cleanliness.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Cultivated warm relationships with regular customers.
• Answered customers' questions, recommended items, and recorded order information.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Checked guests' identification before serving alcoholic beverages.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

This position I started as a team member and worked my way up to a shift leader. Then I was in charge of running a shift of 10 of more. Running breaks, managing team members, switching those around during higher sale hours to make sure all food was put out efficiently. Answer hourly check in on tablets to assure all temperatures were correct and all machines were clean.

• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Enforced company policies and regulations with employees.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.