Summary
Overview
Work History
Education
Skills
Timeline
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Nina Mason

Boynton Beach,FL

Summary

Dynamic leasing and marketing professional with proven success at Pacifica Resort Style Living, excelling in customer relationship management and event planning. Skilled in utilizing Salesforce CRM to enhance lead conversion and drive occupancy rates. Adept at fostering communication between homeowners and HOAs, ensuring seamless project transitions and high satisfaction levels.

Overview

4
4
years of professional experience

Work History

Leasing/Marketing Agent

Pacifica Resort Style Living
Boynton Beach
03.2024 - Current
  • Conducted property tours for prospective residents, showcasing amenities and promoting available units to increase occupancy rates.
  • Managed the full leasing process, including application screening, lease preparation, and move-in coordination.
  • Responded promptly to inquiries via phone, email, and walk-ins to ensure a high level of customer satisfaction and lead conversion.
  • Utilized CRM and property management software (e.g., Yardi, AppFolio, Salesforce) to track leads, manage follow-ups, and update records.
  • Created and distributed marketing materials, including flyers, online listings, and social media posts to generate leads and build brand awareness.
  • Maintained up-to-date knowledge of market trends and competitor offerings to adjust pricing strategies and promotional efforts.
  • Planned and executed marketing events such as open houses and resident appreciation days to increase engagement and retention.
  • Ensured compliance with Fair Housing regulations and company leasing policies.

HOA and Status Coordinator

Florida Window and Door
Lake Worth Beach, FL
11.2021 - 03.2024
  • Prepare and submit Architectural Modification Application packets by compiling required documents.
  • Communicate with HOAs and property managements to secure approvals and relay information to homeowners.
  • Use Microsoft Office to manage documentation and serve as a liaison between company and clients.
  • Handle high call volumes to provide status updates on manufacturing timelines or project transitions.
  • Guide homeowners through permit document signing and notarization processes.

Appointment Coordinator / Confirmation and Quality

11.2020 - 11.2021
  • Scheduled in-home appointments for sales representatives based on customer needs and representative routes.
  • Educated homeowners on window options and coordinated suitable product presentations.
  • Managed both inbound and outbound calls to confirm appointments and gather lead information.
  • Entered detailed customer information into Salesforce and followed scripts to maintain consistency.

Education

High School Diploma -

Santaluces
01.2020

Skills

  • Customer Relationship Management
  • Appointment Scheduling
  • Microsoft Office (Word, Excel, Outlook)
  • Salesforce CRM
  • Document Preparation & Notarization Support
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • HOA & Property Management Liaison Experience
  • Event planning
  • Social media marketing
  • Marketing analytics

Timeline

Leasing/Marketing Agent

Pacifica Resort Style Living
03.2024 - Current

HOA and Status Coordinator

Florida Window and Door
11.2021 - 03.2024

Appointment Coordinator / Confirmation and Quality

11.2020 - 11.2021

High School Diploma -

Santaluces

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