Nina Meager
Pittston,PA
Summary
Accomplished Senior Customer Service Representative at Berkshire Hathaway Guard Insurance Company, recognized for exceeding performance targets. Expert in customer support and de-escalation techniques, fostering long-term client relationships. Demonstrated strong multitasking and time management skills, mentoring junior staff and enhancing team success. Consistently delivered exceptional service, contributing to increased customer satisfaction and repeat business.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Berkshire Hathaway Guard Insurance Company
06.2019 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Sales Associate
Spirit Halloween Store
08.2024 - 11.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Maintained clean and orderly checkout areas by vacuuming floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in checkout stations and maintained adequate cash supply.
Cashier
Wegmans
06.2015 - 06.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering checkout and bagged items.
- Contributed to store success by maintaining high standards of cleanliness throughout work area.
Server
Red Lobster
02.2015 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Massage Therapy
Allied Medical & Technical Careers
Forty Fort, PAHigh School Diploma -
Coughlin Highschool
Wilkes-Barre, PASkills
- Customer support
- Payment processing
- Staff training
- Credit card processing
- Order fulfillment
- Call center experience
- De-escalation techniques
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Sales Associate
Spirit Halloween Store
08.2024 - 11.2024
Senior Customer Service Representative
Berkshire Hathaway Guard Insurance Company
06.2019 - Current
Cashier
Wegmans
06.2015 - 06.2019
Server
Red Lobster
02.2015 - 06.2019
No Degree - Massage Therapy
Allied Medical & Technical Careers
High School Diploma -
Coughlin Highschool
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