Nina Medlock

October 2018 - October 2024

Responsible for delivering successful project and program outcomes for a diverse client portfolio, driving client retention and fostering business growth. Managed a portfolio with budgets ranging from $50K to $10M USD, consistently ensuring high-quality delivery. Skilled in building trust with both internal and external stakeholders, leading international teams, and aligning governance, revenue targets, scope, and human resourcing with corporate objectives to maximize profitability and enable accurate resource demand forecasting.

Key Achievements:

• Enhanced Client Satisfaction: Streamlined service delivery processes to improve timelines and drive better service request fulfillment.
• Data-Driven Decision-Making: Revamped client-facing dashboards, improving clarity and relevance for service level tracking, client reporting, and boosting revenue retention.
• Resource Optimization: Implemented workload and capacity planning tools, enhancing resource management and efficiency.
• Proactive Risk Mitigation: Introduced process checkpoints, minimizing delays, improving requirement gathering, and reducing turnaround times for service requests.
• Mainframe Migration Success: Led a high-profile mainframe migration for Zurich Insurance's largest business unit, managing data isolation, coordinating with five Infrastructure Service Providers, supporting the conversion of 10+ software products, and successfully migrating hundreds of terabytes of data (tape and disk).

March 2010 - October 2018.

Successfully led the delivery of infrastructure projects, ensuring adherence to approved scope and budget to support client application implementations and upgrades. Directed allocated resources and client teams in planning and executing mainframe processor upgrades. Managed a blend of offshore and onshore teams to deliver multiple medium to large-scale projects on time, with budgets reaching $5M.
Key Achievements:

• Executed successful transformation of approximately 1,700 physical servers into VMs
• Directed infrastructure builds supporting Microsoft Exchange implementation for 23,000+ mail users, including mailbox and conference room conversion.
• Managed comprehensive email transition from Lotus Notes to Microsoft Outlook.
• Directed the conversion of Lotus Notes archives to Enterprise Vault, ensuring smooth and secure data migration.