Nina Melton
WPB,FL
Summary
Dynamic and results-oriented professional with extensive experience in automotive maintenance and customer service, notably as a Lube Tech at Napelton Auto. Excelled in client relationship management and demonstrated expertise in Microsoft Office Suite. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Passionate about leveraging technical knowledge and interpersonal abilities to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Lube Tech
Napelton Auto
Lake Park , FL
06.2022 - Current
- Routine maintenance.
- Training for main tech in progress.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Changed oil, transmission fluid and filters in vehicles.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Planned work procedures using charts, technical manuals and experience.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Reviewed completed work and road-tested vehicles.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Tested batteries using specialized equipment such as digital multimeters.
- Completed standard inspections to assess wear and damage to vehicles.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed oil changes and lubrication services on a variety of vehicles.
- Rotated tires and checked brakes on vehicles.
- Provided estimates for repair costs based on customer requests and needs.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Maintained records of all work performed according to company guidelines.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Attended regular training sessions to stay up-to-date with industry standards.
- Documented technical and system work performed for each vehicle on repair order.
- Greeted customers in a friendly manner upon arrival at the service station.
On site mechanic for go-carts
Fun Depot
02.2022 - 06.2022
- Performed routine maintenance, oil changes, tire replacements, replace engines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Assist with caring for dogs
Dog Palace
12.2022 - 02.2022
- Walking, Bathing, Grooming, Observation of behavior of animals in care.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lube Tech
Valvoline
04.2021 - 12.2021
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Changed oil, transmission fluid and filters in vehicles.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Planned work procedures using charts, technical manuals and experience.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
Lube tech
Jiffy lube
11.2021 - 04.2021
- Lube tech, performed oil changes, tire rotations
- Responsible for greeting customers, cash out customers and closing of the store.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Performed automotive preventive maintenance and inspected tires.
- Documented technical and system work performed for each vehicle on repair order.
- Checked fluids and maintenance-related parts and topped off or replaced.
Sales Associate
Vapes and tobacco
08.2019 - 12.2020
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained records related to sales for store management.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
Papa Johns
Wellington, FL
11.2019 - 01.2020
- Delivered exceptional support to customers and addressed inquiries promptly.
- Responded to incoming calls efficiently and promptly.
- Facilitated order preparation processes.
Education
High school -
Worthing High School
West Palm Beach, FL05.2020
Skills
- Experienced with Microsoft Office Suite
- Microsoft Word (4 years)
- Demonstrated Sales Expertise (4 Years)
- Retail Sales (3 year)
- Customer Service (4 year)
- Driving Experience (5 years)
- Food Service (1 year)
- Food Preparation Experience (1 year)
- Cash Handling (4 years)
- Documentation
- Assertiveness
- Social perceptiveness
- Accountability
- Complaint resolution
- Empathy and patience
- Cultural awareness
- Active listening
- Persuasive communication
- Client relationship management
- Incoming call management
- Customer service
- Phone etiquette
- Critical thinking
- Multitasking and organization
References
References available upon request.
Timeline
Assist with caring for dogs
Dog Palace
12.2022 - 02.2022
Lube Tech
Napelton Auto
06.2022 - Current
On site mechanic for go-carts
Fun Depot
02.2022 - 06.2022
Lube tech
Jiffy lube
11.2021 - 04.2021
Lube Tech
Valvoline
04.2021 - 12.2021
Papa Johns
11.2019 - 01.2020
Sales Associate
Vapes and tobacco
08.2019 - 12.2020
High school -
Worthing High School
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