Nina Mendoza
Lake Worth,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Account Manager
Cruz Auto Detailing
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Property Manager
Ingrid Mendoza
01.2014 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Insurance Agent
Jacobs Insurance Agency DBA Asset Management
06.2016 - 02.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Property Management Assistant
Jacobs Insurance Agency
06.2016 - 02.2020
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Boynton Beach High School
Boynton Beach, FL05-2013
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Building
- Issue Resolution
- Documentation And Reporting
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Cruz Auto Detailing
03.2022 - Current
Insurance Agent
Jacobs Insurance Agency DBA Asset Management
06.2016 - 02.2020
Property Management Assistant
Jacobs Insurance Agency
06.2016 - 02.2020
Property Manager
Ingrid Mendoza
01.2014 - Current
High School Diploma -
Boynton Beach High School
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