Nina Meredith
Washington,DC
Summary
Forward-thinking project coordinator, confident in managing schedules and coordinating resources. Keeps projects on track with decisive and quick problem-solving. Excellent in communicating with internal team members, vendors, and other stakeholders.
Overview
11
11
years of professional experience
Work History
Solar Sales Consultant
Ethical Solar Energy
Washington, DC
10.2021 - Current
- Monitored industry trends and technologies related to renewable energy sources.
- Prepared detailed proposals outlining costs associated with proposed projects.
- Performed market research to identify potential customers for solar systems.
- Managed customer inquiries regarding pricing, delivery dates, and product specifications.
- Utilized CRM software to track customer interactions from initial contact through the completion of the sale.
- Resolved any issues that may arise during the course of a project or during the installation process.
- Educated homeowners on the benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Developed and presented solar energy solutions to potential customers.
- Researched local incentives and regulations related to solar installations.
- Generated sales leads through cold calling.
- Maintained relationships with existing clients by providing regular updates on product developments.
- Analyzed customer needs to recommend appropriate solar energy solutions.
- Employed consumer-focused sales practices centered on helping families save money.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
- Maintained schedules of appointments with prospective and established customers.
Community Associate - Site Lead
Lyft Corporate
Atlanta, GA
07.2019 - 10.2021
- Led morning stand-up and end-of-day wrap-up meetings
- Supported teammates and vendor partners with corporate policies and vendor SLAs
- Improved driver experience through customer service coaching
- Increased NPS and CSAT scores weekly
- Performed GEMBA walk to analyze opportunities for improvement
- Worked with employee resource groups to increase comradery and corporate community culture
- Organized and facilitated community events such as workshops, seminars, and conferences.
- Developed relationships with local businesses to create collaborations for the benefit of the community.
- Advised drivers on how best to utilize resources available within the community.
- Conducted surveys to identify areas of improvement within the organization.
- Managed multiple projects simultaneously while meeting deadlines and expectations set by management team.
- Established positive rapport with drivers by responding promptly to inquiries via phone or email.
- Ensured that all customer service standards were met during each interaction with members of the public.
- Supported efforts towards increasing public awareness of key issues affecting communities nationwide.
- Promoted organizational values in a professional manner when interacting with stakeholders both inside and outside of the organization.
- Participated in brainstorming sessions designed to develop innovative solutions for addressing challenges faced by the organization.
- Facilitated smooth relations and positive communication between employees and partner organization.
- Conceived, developed, and deployed driver education program to improve driver's ability to earn money.
- Performed final quality check of vehicles and prepared them for rent.
Community Associate
Lyft Corporate
Los Angeles, CA
05.2018 - 07.2019
- Provided exceptional in-person customer support for drivers and riders.
- Supported applicants and drivers with features of the driver platform.
- Worked with drivers on issues related to driver education, pay, vehicle updates, and app issues.
- Worked closely with peers and third parties vendors to coordinate on-site rental operations.
- Coordinated and led one-on-one and group driver education sessions.
- Maintained high-quality data records pertaining to rental vehicles and driver accounts.
- Advised drivers on how best to utilize resources available within the community.
- Conducted surveys to identify areas of improvement within the organization.
- Established positive rapport with clients by responding promptly to inquiries via phone or email.
- Ensured that all customer service standards were met during each interaction with members of the public.
District Leader
Primerica
Los Angeles, CA
10.2012 - 05.2018
- Conducted professional presentations regarding financial products and services.
- Developed rapport with prospective clients by providing a financial needs analysis
- Determined long-term and short-term financial goals, and assisted clients in executing their financial plan.
- Developed and led a strong team by using proven recruitment, team building, and goal-setting techniques,
- Provided comprehensive training and leadership development to new recruits.
- Guided team through insurance licensing process: pre-licensing, prepping for and scheduling state exams, background checks and fingerprinting, and appointment with the company
- Created a strong team environment through effective communication and leadership skills.
- Directed and coordinated district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
- Developed and implemented strategic plans to maximize the organization's market share.
- Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
- Implemented new procedures for improving customer service initiatives in order to increase satisfaction levels.
- Monitored financial performance of the district and identified areas for improvement.
- Established relationships with key customers in order to maintain long-term loyalty.
- Ensured compliance with insurance and regulatory standards by implementing appropriate measures.
- Maintained up-to-date records of all transactions occurring within the district.
- Initiated corrective action when necessary in response to customer complaints or other issues.
- Evaluated current processes and procedures within the district and recommended modifications as needed.
- Collaborated with senior management on projects related to new technology.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Project Administrator
UCLA
Los Angeles, CA
07.2012 - 08.2013
- Provided Administrative and Business support for a University of California system-wide project to centralize HR and Payroll functions and campus-wide Time-keeping systems (UC Path).
- Served as liaison between PMO, Vendors, University Leadership, and the Office of the President.
- Developed and maintained project plans
- Communicated status updates to Program Management and University Leadership.
- Led coordinated effort to analyze and develop business requirements.
- Effectively identified and tracked Issues, Changes, Risks, and Resolutions.
- Coordinated PMO, Technical team and University Leadership meetings, recorded meeting minutes, and communicated Executive decisions to PMO/Technical Teams.
- Performed PMO HR activities, including resource allocation, on-boarding, and training.
- Served as SharePoint Administrator for UCLA Path website.
- Developed and maintained organization and communication charts.
- Ensured completion of action items, timely submission of project deliverables, and adherence to project timeline.
- Designed, created and maintained project documentation.
- Developed presentations and prepared campus-wide and intercollegiate communications
- Facilitated weekly updates by PMO and Technical teams
- Prepared and submitted weekly status reports for program management and monthly executive reports for university leadership and the Office of the President.
- Coordinated PMO travel, submission of expense reports, and reimbursements.
Education
Business Administration And Project Management
Southern New Hampshire University
Hooksett, NHSkills
- Project Lifecycle
- Multiple Priorities Management
- Critical Thinking
- Good Judgment
- Time Management
- Project Coordination
- Detail Oriented
- Workload Management
- Problem-Solving
- Change Management
- Technical Writing
- Powerpoint Presentations
- Report Development
- Stakeholder Relationship Management
- Data Collection
- Requirements Writing
- Verbal and Written Communication
- Flexible and Adaptable
- Spreadsheet Tracking
- Attention to Detail
- Project scope understanding
- Budgeting
- Effective written and verbal communication
- Effective communication
- Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
George Bernard Shaw
Timeline
Solar Sales Consultant
Ethical Solar Energy
10.2021 - Current
Community Associate - Site Lead
Lyft Corporate
07.2019 - 10.2021
Community Associate
Lyft Corporate
05.2018 - 07.2019
District Leader
Primerica
10.2012 - 05.2018
Project Administrator
UCLA
07.2012 - 08.2013
Business Administration And Project Management
Southern New Hampshire University
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