Nina Miller
Manager
Oceanside,CA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases while reducing turnover and enhancing client retention.
Overview
15
15
years of professional experience
Work History
Retail Sales Manager
Gypsy Feather
09.2022 - 08.2023
- Coached 4-7 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products to reduce inventory and increase sales by 62% YOY.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Recorded information, reduced inventory shortages and discrepancies to keep records current and accurate.
Regional Manager
Club Pilates Franchise LLC
11.2019 - 04.2022
- Established and maintained operational standards for two locations while exceeding monthly membership goals and approaching store capacity of 350+ members.
- Worked diligently to resolve unique and recurring complaints during COVID Pandemic while opening a new store and increasing sale of sustainable store.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability through grassroots marketing and events.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Supervised staff of 20-35 to optimize brand expansion initiatives and productivity.
Private Climbing Instructor
Sport Rock Climbing Centers
11.2019 - 04.2022
- Met needs of different students by adapting teaching/coaching methods for children, teens and adults. Worked with autistic and special needs children as well as adults.
- Educated students on L1 Bouldering; basics of knots and intro to climbing courses by applying a variety of instructional techniques with hands-on curriculum.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Organized activities to promote safe climbing techniques and increase student enjoyment.
General Manager
Toastique Juice Bar & Gourmet Toast
07.2019 - 12.2019
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements in both English & Spanish.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Generated weekly menu specials while costing the menu and implementing culinary training and marketing.
General Manager
Chipotle Mexican Grill
09.2017 - 09.2018
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff. Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant General Manager
Noodles & Company
12.2013 - 06.2016
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained and supervised staff. Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Purchased adequate quantities of food, beverages, equipment and supplies; reduced food cost below 30%.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Hosted regional manager training courses and lead leadership development programs.
Assistant Restaurant General Manager
Au Bon Pain
07.2013 - 12.2013
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant General Manager
Lulu's
01.2013 - 07.2013
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant General Manager
Tio Pablo
01.2013 - 07.2013
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Built and leveraged community relationships to drive business and maximize catering program
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Operations Manager & Traveling Trainer
Jason's Deli
07.2008 - 01.2013
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Supervised students in kitchen lab setting to maintain safety and efficiency targets.
- Facilitated ongoing program reviews and continuous improvement efforts to reduce turnover.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
Education
Associates - Business Administration And Management
John Tyler Community College
Chester, VAHigh School Diploma -
James River High School
Midlothian, VA06.2009
Skills
- Cash Handling & Reports
- Staff Oversight & Human Resources
- Partner Collaboration & Grassroots Marketing
- Accounts Payable & Accounts Receivable
- Inventory & Loss Prevention Strategies
- Exercise Program Design
- Customer Relationships & Conflict Resolution
- Sales Territory Management & Marketing
Certification
- Wilderness First Responder, NOLS 2022
- CPR, AED, & Epi-Pen, NOLS 2022
- Basic Life Support, American Red Cross, 2022
- TEFL, International TEFL Academy, 2019
- ServSafe, 2019
Languages
Spanish
Professional Working
Timeline
Retail Sales Manager
Gypsy Feather
09.2022 - 08.2023
Regional Manager
Club Pilates Franchise LLC
11.2019 - 04.2022
Private Climbing Instructor
Sport Rock Climbing Centers
11.2019 - 04.2022
General Manager
Toastique Juice Bar & Gourmet Toast
07.2019 - 12.2019
General Manager
Chipotle Mexican Grill
09.2017 - 09.2018
Restaurant General Manager
Noodles & Company
12.2013 - 06.2016
Assistant Restaurant General Manager
Au Bon Pain
07.2013 - 12.2013
Restaurant General Manager
Lulu's
01.2013 - 07.2013
Restaurant General Manager
Tio Pablo
01.2013 - 07.2013
Operations Manager & Traveling Trainer
Jason's Deli
07.2008 - 01.2013
Associates - Business Administration And Management
John Tyler Community College
High School Diploma -
James River High School
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