Nina Miller
San Marcos,CA
Summary
Experienced business management professional with a reputation for building strong relationships with customers, employees, vendors, and contractors. Specializes in event planning, budgeting, and project management, consistently delivering successful outcomes. Skilled at promoting collaboration and improving operational efficiency to meet organizational objectives. Committed to achieving exceptional results through strategic planning and clear communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
STUDIO MANAGER
Orangetheory Fitness
05.2024 - Current
- Manage the daily operations of the studio, ensuring all company standards are being followed.
- Develop and execute new member acquisition and retention plans alongside the marketing team. Increased new member recurring base by 10%
- Proactively address studio staffing and training needs while following HR guidelines. Reduced internal turnover by 83 % YOY.
- Ensure all company-wide initiatives are executed inside and outside of the studio.
- Ensure studio-level goals & operating budgets are achieved; complete inventory, ordering and invoicing. Reduced controllable spending and exceeded monthly revenue goals 9 consecutive months.
- Perform monthly evaluations of Sales Associates/Assistant Studio Managers and provide mentoring.
- Attend and help execute community events to generate leads resulting in 70-100 organic leads per month for 7 consecutive months.
- Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
PEER SUPPORT SPECIALIST SUPERVISOR
Casa Palmera
11.2023 - 05.2023
- Lead a team of 3-7 staff while catering to the needs of up to 70 mental health and substance use patients.
- Complete insurance and liability intake screening and paperwork for new patients. Conduct initial patient search and health screenings.
- Operate Kipu healthcare systems to round on and monitor patients’ medical needs. Aid in medical visits and transportation.
- Process supply orders and invoicing for patients.
- Assist in after care coordination with sober living and IOP/PHP facilities.
- Interview, hire and train a team of specialists in crisis management and prevention.
- Counsel recovering patients and monitor high risk mental health patients for safety.
REGIONAL MANAGER
Club Pilates Franchise LLC
11.2019 - 04.2022
- Established and maintained operational standards for two locations while exceeding monthly membership goals and approaching store capacity of 350+ members.
- Worked diligently to resolve unique and recurring complaints during COVID Pandemic while opening a new store and increasing sale of sustainable store.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability through grassroots marketing and events.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Supervised staff of 20-35 to optimize brand expansion initiatives and productivity.
PRIVATE CLIMBING INSTRUCTOR
Sport Rock Climbing Centers
11.2019 - 04.2022
- Met needs of different students by adapting teaching/coaching methods for children, teens and adults. Worked with autistic and special needs children as well as adults.
- Educated students on L1 Bouldering; basics of knots and intro to climbing courses by applying a variety of instructional techniques with hands-on curriculum.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Organized activities to promote safe climbing techniques and increase student enjoyment.
GENERAL MANAGER
Toasique Juice Bar & Gourmet Toast
07.2019 - 12.2019
GENERAL MANAGER
Chipotle Mexican Grill
09.2017 - 09.2018
GENERAL MANAGER
Noodles & Company
12.2013 - 06.2016
Education
Associates - Business Administration and Management
John Tyler Community College
Chester, VAAdvanced High School Diploma - undefined
James River High School
Midlothian, VACertification
- Certified Personal Trainer, ISSA
- Crisis Prevention, CPI
- WFR, CPR, AED, & Epi-Pen, NOLS
- Basic Life Support, American Red Cross
- TEFL, International TEFL Academy
Languages
Spanish - Professional Working
Timeline
STUDIO MANAGER
Orangetheory Fitness
05.2024 - Current
PEER SUPPORT SPECIALIST SUPERVISOR
Casa Palmera
11.2023 - 05.2023
REGIONAL MANAGER
Club Pilates Franchise LLC
11.2019 - 04.2022
PRIVATE CLIMBING INSTRUCTOR
Sport Rock Climbing Centers
11.2019 - 04.2022
GENERAL MANAGER
Toasique Juice Bar & Gourmet Toast
07.2019 - 12.2019
GENERAL MANAGER
Chipotle Mexican Grill
09.2017 - 09.2018
GENERAL MANAGER
Noodles & Company
12.2013 - 06.2016
Advanced High School Diploma - undefined
James River High School
Associates - Business Administration and Management
John Tyler Community College
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