NINA MORALES

AMPD is an organization that assists clients with disabilities and handicaps in finding job placements. The duty of the job skills coach is to ensure that the client is showing up for their scheduled shifts, working to the best of their ability, and following through on tasks given to them by their managers and supervisors. The job skills coach engages with the client's guardian, case worker (when applicable), and supervisors when necessary. Depending on the client and the job placement, the job skills coach will continue working with the client for an allotted amount of time.

• Trained and mentored 1 new personnel hired to fulfill various roles at a department store.
• Over saw that new hire was adhering to all trainings, protocols, and following supervisors instructions on daily basis.
• Ensured client remembered to clock in and out of work on time, took scheduled breaks, and checked in with supervisors bi-weekly to sign and turn in time card for payment.
• Assisted client in learning any new job skills their position required of them such as how to stock items on store shelves, applying anti-theft stickers to products, facing products, returning products to their respective spots in store (recovery), and how to use technology or software systems the client may need to use during their shifts at their placement of work.
• Checked in with client's guardian, case worker, and supervisors to check on client's continued, or lack of, progress throughout training.

• Enhanced patient care by developing and implementing comprehensive care plans.
• Improved communication among healthcare providers, streamlining coordination of services for patients.
• Taught skills training to children and adolescents from 3 years of age to 17 years of age.
• Assisted clients in transitioning over to adult mental health services (when applicable).
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services when necessary.
• Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
• Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
• Advocated for patients'' rights within healthcare and school system when appropriate, working diligently to address concerns or barriers to care.
• Used company software and databases to maintain records of services performed and patient conditions.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery via bi-weekly staffing meetings.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Administered assessments such as the PHQ-9 before visit with psychiatrist and inputting patient answers into their personal files via Anasazi secure system.
• Staffing cases when necessary with therapist, psychiatrist, parent partners, supervisors, and other care coordinators via email, phone calls, or in person.
• Inputting personal schedule into Anasazi system bi-weekly, scheduling clients and assisting clients in re-scheduling missed appointments.
• Attending all required trainings
• Sending out letters to remind parent's of up-coming appointments, lapses in insurance, and treatment plan updates
• Attending all necessary meetings with clients and their parents/guardians, such as ARD meetings at client schools, meetings with YES Waiver program (when applicable), meeting's with parent partners, and meetings with clients schools
• Assisted parents/guardians in finding necessary resources such as furniture from The Houston Furniture Bank, food banks, clothing donation centers, and assisting in any other immediate needs clients and their families may have had.
• Translating services for clients and their parents/guardians when necessary (English/Spanish).

I was a clinic intern for three semesters at Kemah Palms Recovery to complete my practicum hours for graduation. During my internship I attended trainings, meetings, supervision with my supervisor on a weekly basis, took notes for therapists during group therapy sessions, assisted in facilitating group therapy, process group in the mornings, and IOP in the evenings when necessary. I assisted in inputting notes into the KIPU system, performing intakes in the detox facility, completed client assessments when necessary, checked in with patients to see how they were adjusting to their time at Kemah Palms Recovery, and noted any immediate needs any of the patients had. During my time at Kemah Palms Recovery the COVID-19 pandemic hit and I was sure to comply with all protocols and procedures given to me.

• Assisted with development of individualized care plans for optimal patient recovery.
• Improved patient outcomes by providing compassionate and comprehensive care during clinical rotations.
• Maintained accurate and timely documentation, ensuring adherence to regulatory requirements.
• Conducted thorough patient assessments to identify needs and provide appropriate interventions.
• Provided emotional support to patients, promoting sense of comfort and well-being during treatment.
• Assisted in execution of various diagnostic tests, accurately interpreting results to inform treatment decisions.
• Demonstrated proficiency in electronic medical records systems, streamlining data entry processes while maintaining confidentiality.
• Developed strong rapport with diverse patient populations, fostering trust and open communication.
• Participated in regular supervision sessions, receiving feedback to improve professional skills and knowledge continually.
• Collaborated with case managers to ensure appropriate utilization of resources for complex cases requiring additional support services.
• Utilized critical thinking skills when encountering challenging situations that required immediate attention or intervention.
• Documented patient information and care activities in electronic health record.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Assisted in training incoming interns when necessary.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained balanced cash drawer, ensuring accurate accounting after each shift and documenting any discrepancies after each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established team priorities, maintained schedules and monitored performance and Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained all new hires how to use computer software, phones, and credit card systems.
• Cleaned and organized cashier station, ensured sauces were filled at beginning and end of each shift, ensured proper storage of food at beginning and end of each shift. Maintained clean work environment in all areas of restaurant.
• Helped owner translate (English/Spanish).
• In charge of cashing out delivery drivers, cashiers, and wait staff at end of each shift worked.
• Answered phones and took orders from customers for take out or delivery.
• Waited tables when wait staff was unable to cover shift or when extra help was needed.