Nina Morgan
Ocala
Summary
Compassionate and detail-oriented CNA with extensive experience at Right At Home Health Care, skilled in vital signs monitoring and emergency response. Proven ability to enhance patient satisfaction through empathetic care and effective communication, fostering a positive healing environment while maintaining HIPAA compliance. Committed to delivering high-quality support and individualized patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cna/HHA
Right At Home Health Care
12.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Server
Olive Garden
07.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Front Desk/cna
Timber Ridge Nursing Facility
08.2018 - 12.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Server
Silver Springs Pizza
10.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Vanguard High School
Ocala, FL05.2021
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Wound care
- Medication administration
- Clinical documentation
- Emergency response
- Critical thinking
- Team collaboration
- Active listening
Accomplishments
Not only do I have cpr licenses and my food and bev serve safe license… I’ve accomplished so many experiences with amazing people that I wouldn’t have been able to if I didn’t serve or work in healthcare.
Certification
CPR, cna , hha
Timeline
Cna/HHA
Right At Home Health Care
12.2022 - Current
Server
Olive Garden
07.2021 - 09.2024
Server
Silver Springs Pizza
10.2018 - 02.2020
Front Desk/cna
Timber Ridge Nursing Facility
08.2018 - 12.2022
Vanguard High School
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