I am a loyal and trustworthy employee who can work great alone or as part of a team. I am quick to learn and willing to adapt to any changes within the company. I am a competent, very detail-oriented, and hard working employee with the ability to achieve tasks when working alone or as part of a team. I have many years of customer service experience and always maintain wonderful relationships with anyone I come in contact with. I will always be sure to put the customers needs as the priority.
-Type quotations and correspondence as directed by sales representatives.
-Assist in the preparation of reports and recording keeping regarding the sales function.
-Assist sales representatives/product specialists in expediting and follow up of orders in production.
-Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
-Provide support to the sales staff in its effort to give customers the best possible quality and service.
-Filing of orders and correspondence in appropriate customer files.
-Responsible for providing error-free work to all internal and external customers as related to the output of their position.
-Perform other related duties as assigned.
WIND
-Prepare Wind Bill of Ladings (BOL's )for billing including surcharge calculations and track Wind BOL's Type quotations and correspondence as directed by sales representatives.
-Handle all customer issues in a professional and timely manner. Provide Wind customers with daily status reports
-Enter and process Wind sales orders and track Wind invoices.
-Update Wind Railcar status, save and upload Wind Material Test Reports.
-Process Non Conformance Reports when necessary
-Effectively communicate all critical information daily to the Vice President of Wind, Director of Wind and the Project Manager for Wind
-Work with Project Manager and the purchasing department to resolve customer issues
-Customer Service
- Communication
- Detail- oriented
- Leadership
-Creativity
- Problem Solving
- Organization
- Time Management
-Team work