Nina Morton
Collegeville,PA
Summary
Offering 20 years of experience in 24/7 operations and corporate strategy, with a decade in executive leadership roles emphasizing innovation and adaptability. Adept at building and overseeing global teams, leading change management, and optimizing business models. Proven track record of driving growth, from startup phase to acquisition and subsequent global expansion.
Overview
19
19
years of professional experience
Work History
Senior Director of Global Intelligence Operations
Everbridge
08.2019 - 07.2023
- Led multifunctional teams of 100+ professionals post-acquisition, expanding operations to include monitoring centers in Singapore, United Kingdom and Hungary.
- Implemented key initiatives for employee growth and retention while undergoing major budget cuts, change management and other key company transformations.
- Established process improvements and cost-saving initiatives to increase value and maximize profits.
Vice President
NC4
12.2017 - 08.2019
- Steered strategic planning for products and services, maintaining competitive edge.
- Supported CEO in strategic business execution, including due diligence for acquisitions.
- Managed customer relations of high profile Fortune 500 customers in variety of different industries, including direct support of Facebook's (Meta) Crisis Response (Safety Check) program and Ring's Neighbors safety alerts.
Senior Director of Operations
NC4
12.2013 - 01.2017
- Worked with CyberTech in establishing 24x7 Monitoring Center in India, extending NC4's Risk Center Solutions to region.
- In collaboration with DHL, broadened focus on supply chain management security, delivering added value to key supply chain customers.
- Empowered and developed employees, guiding their progression from entry-level roles to positions as managers and directors.
Director of Operations
NC4
01.2010 - 12.2013
- Conceptualized and established fully staffed 24/7 Monitoring Center in DC, enhancing sales efficiency through SaaS value presentations.
- Collaborated with development team to enhance machine learning and automation, driving operational efficiencies, increasing production by 130% in one year without additional staffing.
- Fostered leadership within team by implementing robust training program and clear career growth pathways.
Operations Manager
NC4
01.2008 - 01.2010
- Oversaw two 24/7 monitoring centers and led team of 30 analysts; responsibilities included direct recruitment, training, and performance management.
- Established quality assurance protocols and assessed key performance metrics, consistently surpassing department's accuracy goal of 99.8%.
- Streamlined operational processes to enhance responsiveness, cutting customer response time to under 15 minutes.
Senior Intelligence Analyst
NC4
05.2006 - 01.2008
- Served as team lead, training and mentoring junior intelligence analysts.
- Acted as primary liaison for client inquiries, providing support during times of crisis.
- Collaborated with senior management to integrate social media into information-gathering process.
Intelligence Analyst
NC4
05.2004 - 05.2006
- Monitored and analyzed open intelligence sources on all-hazard incidents during night shifts.
- Produced reports and briefings on potential threats and vulnerabilities impacting clients in public and private sectors.
- Developed and maintained database of over 400 reliable intelligence sources for team.
Education
Master of Arts - Political Science: International Relations, American Politics
California State University, Los Angeles
Los Angeles, CA2007
Bachelor of Arts - Political Science
Hawaii Pacific University
Honolulu, HI2001
Skills
- Global 24/7/365 Operations
- Change Management
- Mergers & Acquisitions
- Customer Relations Management (CRM)
- Operational Efficiency and Process Improvement
- Leadership Training and Development
- Strategic Planning and Execution
- Metric Driven Management
- Budgeting and Cost Control
- Policy and Program Development
Languages
Farsi
Native or Bilingual
Swedish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Director of Global Intelligence Operations
Everbridge
08.2019 - 07.2023
Vice President
NC4
12.2017 - 08.2019
Senior Director of Operations
NC4
12.2013 - 01.2017
Director of Operations
NC4
01.2010 - 12.2013
Operations Manager
NC4
01.2008 - 01.2010
Senior Intelligence Analyst
NC4
05.2006 - 01.2008
Intelligence Analyst
NC4
05.2004 - 05.2006
Master of Arts - Political Science: International Relations, American Politics
California State University, Los Angeles
Bachelor of Arts - Political Science
Hawaii Pacific University
Personal Interests
- AI & Business Innovation : Dedicated to understanding the implications and applications of artificial intelligence in business, and exploring ways to optimize performance through its integration.
- Multi-Generational Learning : Advocating for cross-age collaboration and the inclusion of diverse perspectives to foster enriched learning experiences.
- Mental Health & Neurodiversity : A steadfast commitment to inclusivity and cultivating awareness for the broad spectrum of cognitive profiles.
- Problem Solving : Passionate about addressing challenges head-on and devising effective, sustainable solutions.
Recent Courses (2023)
- Connected Leadership, Yale University
- Inspiring Leadership Through Emotional Intelligence, Case Western Reserve University
- AI, Business & Future of Work, Lund University
- High Stakes Leadership: Leading in Times of Crisis, University of Michigan
- Design Thinking for Innovation, University of Virginia Darden School of Business
- Designing the Future of Work, University of New South Wales Sydney