Nina M Velasquez
Edgewood
Summary
Results-oriented professional with extensive experience in Customer Service and Food Preparation. Expertise in safe food handling, team leadership, and operational management, enhancing efficiency and customer satisfaction. Proven ability in strategic planning and problem-solving, fostering collaborative and adaptable work environments.
Overview
14
14
years of professional experience
Work History
Cook
HSCG
06.2024 - Current
- Ensured ingredient freshness and quality through meticulous preparation and assembly.
- Safely operated kitchen equipment, adhering to all health and safety protocols.
- Streamlined food preparation processes with team collaboration, enhancing overall efficiency.
- Maintained organized workstations, promoting safety and cleanliness during food preparation.
- Monitored inventory and notified management of shortages to ensure service continuity.
- Trained new staff on kitchen procedures, reinforcing adherence to operational standards.
Customer Service Cashier
Walmart
05.2020 - 08.2021
- Enhanced customer satisfaction by processing transactions accurately and efficiently.
- Resolved customer inquiries, contributing to a positive shopping experience.
- Assisted customers effectively by maintaining knowledge of store promotions and products.
- Ensured compliance with policies while handling cash and credit transactions.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new cashiers on procedures and customer service expectations.
Assistant Manager
Speedway Gas Station
01.2016 - 11.2018
- Enhanced team efficiency by coordinating daily operations and improving service quality.
- Developed training materials for new hires, ensuring consistent staff performance.
- Identified service delivery improvements by analyzing customer feedback and implementing changes.
- Optimized workforce management through effective scheduling, reducing customer wait times.
- Tracked stock levels and placed orders to support efficient inventory management.
- Created a clean and organized store environment to improve customer experience.
Assistant Manager
Allsups Convience Store
02.2012 - 11.2016
- Reduced stockouts by managing inventory levels and minimizing overhead costs.
- Improved cash reconciliation accuracy, minimizing discrepancies in financial reporting.
- Enhanced office inventory processes by optimizing ordering and receiving procedures.
- Promoted a culture of continuous improvement through weekly team performance discussions.
- Executed staff scheduling to ensure peak hour coverage without exceeding labor budgets.
- Streamlined inventory management by tracking stock levels and placing timely orders.
Education
No Degree -
Harper Creek High
Battle Creek, MISkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Money handling
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Workload management
Timeline
Cook
HSCG
06.2024 - Current
Customer Service Cashier
Walmart
05.2020 - 08.2021
Assistant Manager
Speedway Gas Station
01.2016 - 11.2018
Assistant Manager
Allsups Convience Store
02.2012 - 11.2016
No Degree -
Harper Creek High