Summary
Overview
Work History
Education
Skills
Timeline
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Nina Naus

Abingdon,MD

Summary

Focused professional knowledgeable about devising innovative solutions to solve business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Being able to think on the spot especially during difficult periods. Willingness to take on added responsibilities and always willing to learn new skills. Hardworking and passionate about my jobs and love working with people, expanding relationships along the way. Positive attitude through tough situations and being able to solve conflicts between employees. Working as a team to achieve short term and long term goals within the company.

Overview

7
7
years of professional experience

Work History

Warehouse Supervisor

UPS
12.2021 - Current
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Trained new team members on proper and safe use of tools and equipment.
  • Enforced team adherence to safety regulations and protocols.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Host

Cracker Barrel
08.2019 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Server

Bamboo Garden Restaurant
07.2019 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Brightview Assisted Living
04.2017 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Bel Air High School
Bel Air, MD
05.2020

Skills

  • Warehouse Operations
  • Loading and unloading
  • Warehouse Safety
  • Staff Management
  • Training new hires
  • Mentoring and training
  • Workflow Coordination
  • Positive Attitude
  • Guest Engagement
  • Cash Handling
  • Strong Work Ethic
  • Exceptional customer service
  • Professional Appearance
  • Safe Food Handling
  • Supply Restocking
  • Food safety practices
  • Table Bussing
  • Warm and Friendly
  • Team Leadership
  • Decision-Making
  • Conflict and Complaint Resolution

Timeline

Warehouse Supervisor

UPS
12.2021 - Current

Host

Cracker Barrel
08.2019 - 12.2021

Server

Bamboo Garden Restaurant
07.2019 - 05.2021

Server

Brightview Assisted Living
04.2017 - 06.2019

High School Diploma -

Bel Air High School

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Nina Naus