Nina Nguyen
Renton,WA
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
8
8
years of professional experience
Work History
Vendor Partner Specialist
Healthcare Management Administrators Inc.
05.2022 - Current
- Managed 10 vendor partners to monitor day-to-day activity, track utilization reports, track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions
- Monitored system performance and identified several issues: incorrect invoices, set-up and termination issues and gaps in implementation and workflow. 30 clients current clients and 15 new clients were affect. Which resulted in over $400k in financial compensation.
Business Manager
Sisley Cosmetics
02.2017 - 11.2021
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Increased productivity by 29% in 2017 by implementing several process improvements.
- Increased productivity by 81% in 2018 by implementing several process improvements.
- 5th Largest growth in treatment amongst all of Nordstrom nationwide in 2017
- 2nd Largest increase among all of Nordstrom nationwide in 2017
- 4th Largest volume $457,013 in all of Nordstrom nationwide in 2019
- Achieved 93% of goal for new product; $15,600 in sales for new product launch in 2022
Market Specialist
DERMAdoctor
04.2016 - 05.2018
- Recorded accurate respondents' answers during interviews for future reference.
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Contributed social media content to increase brand visibility and value and promote new products.
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Resident Make-up Artist
Hourglass Cosmetics
06.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Increased productivity by 118% in 2017 by implementing several process improvements.
Education
Bachelor of Science - Marketing
University of Minnesota
Crookston2015
Skills
- Budget Management
- Vendor Relationships
- Vendor Negotiations
- Product Launching
- Digital Marketing
- Product Development
- Time Management
- Social Media Management
- Report Writing
- Vendor Relationship Management & Relations
- Workflow Planning
- Marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-35 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Increased productivity by 118% in 2017 by implementing several process improvements.
- Increased productivity by 29% in 2017 by implementing several process improvements.
- Increased productivity by 81% in 2018 by implementing several process improvements.
- Awarded “Employee of the Month” in 2013.
- Awarded “Employee of the Month” in 2015.
- Awarded “Employee of the Year” in 2015.
Languages
Vietnamese
Native or Bilingual
Timeline
Vendor Partner Specialist
Healthcare Management Administrators Inc.
05.2022 - Current
Business Manager
Sisley Cosmetics
02.2017 - 11.2021
Resident Make-up Artist
Hourglass Cosmetics
06.2016 - 02.2017
Market Specialist
DERMAdoctor
04.2016 - 05.2018
Bachelor of Science - Marketing
University of Minnesota
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