Nina Nikolic
Naples ,FL
Summary
Dynamic and detail-oriented professional with exceptional customer service experience at Real Seafood Company. Proven ability to enhance guest satisfaction through effective communication and upselling skills. Adept at managing multiple tasks under pressure while fostering strong relationships, ensuring memorable dining experiences. Proficient in POS system operations, demonstrating adaptability and empathy in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Real Seafood Company
11.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Suggested wine pairings to go with specific menu items.
Server
Tacos N Tequila
01.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Angelic Desserts
04.2019 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered strong customer connections.
Education
Diploma -
Gulf Coast
Naples, FL05.2022
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Upselling skills
- Flexible schedule
- Adaptive learning
- Patience and empathy
- Relationship building
Timeline
Fine Dining Server
Real Seafood Company
11.2024 - Current
Server
Tacos N Tequila
01.2023 - 11.2024
Customer Service Representative
Angelic Desserts
04.2019 - 01.2023
Diploma -
Gulf Coast