Nina Norouzi
McKinney,TX
Summary
Seasoned Director with 15+ years of background in strategic planning, team leadership, and performance optimization. Known for driving organization growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
33
33
years of professional experience
Work History
Regional Child Nutrition Director
KIPP Texas Public Schools
DFW Region, TX
04.2019 - Current
- Oversee all daily operations for the child nutrition department in the entire school district
- Preparing budget and forecasting cost
- Ability to wear several hats and multi-task to drive results
- Experience working with a high number of employees in different departments, reviewing day-to-day operation, finding errors, providing leadership and support to increase employee performance& efficiency
- Monitoring monthly operation costs and assuring efficient performance following appropriate guidelines in Child Nutrition department
- Preparing reports, visiting different campuses, auditing paperwork for services provided
- Establish and monitor KPIs and SOPs for the organization's departments and management based on best practices to achieve the best outcome
- Updating KPIs and SOPs to drive performance and measure success for the department goals
- Managing the development and implementation of procedures & protocols, system upgrades and standards of service expectations across DFW region
- Preparing RFP to solicit bids from qualified vendors for equipment or services
- Evaluating the quality of food and service
- Ability to coach, administer, manage, and conduct staff evaluations and identify appropriate training needs for food and nutrition department assuring we are meeting guidelines
- Delegation of tasks among staff members to help them leverage their knowledge and ability to perform in different areas and to help them achieve their professional goals
- Mapping opportunities and implementing plans to achieve continued improvement in both departments
- Handling regional budget and preparing budget forecast
- Attending weekly and monthly meetings with administrators from different departments, collecting data and feedback
- Review and recommend process improvements
Regional Transportation Director
KIPP Texas Public Schools
DFW Region, TX
04.2019 - 01.2022
- Oversee all daily operations for the transportation Department in the entire school district
- Preparing budget and forecasting cost
- Ability to wear several hats and multi-task to drive results
- Experience working with a high number of employees in different departments, reviewing day-to-day operation, finding errors, providing leadership and support to increase employee performance& efficiency
- Monitoring monthly operation costs and assuring efficient performance following appropriate regulations guidelines in Student Transportation
- Preparing reports, visiting different campuses, auditing paperwork for services provided
- Establish and monitor KPIs and SOPs for the organization's departments and management based on best practices to achieve the best outcome
- Updating KPIs and SOPs to drive performance and measure success for the department goals
- Managing the development and implementation of procedures & protocols, system upgrades and standards of service expectations across DFW region
Operation Specialist
Dallas Independent School District
Dallas, TX
07.2016 - 03.2019
- Oversee/directed the daily operation of 15+ school cafeterias, 85+ managers & cafeteria/service assistants), routinely visited campuses, reviewed employee performance & audited reports to ensure following guidelines and meeting compliance with department, local and state regulations, monitored production of an average of 48,000 meals/day
- Audited all documentation, transactions and reports
- I interviewed and recommended staff for new hires, assisted and coached managers to follow protocols and complete disciplinary actions when needed
- Inspected, and audited all establishments ensuring food service department meeting operation goals and compliance
- In charge of all department communication and followed up with all internal and external customer service complaints
- Responsible for all operation managers, goal settings, mid-year and final evaluation to improve the efficiency of operations
Public Health Nutritionist/ Clinic Supervisor
Dallas WIC (Women, Infant & Children) Program
Dallas, TX
05.2008 - 06.2016
- Administrated one of the busiest WIC clinics providing services to 6300-6500 customers a month including direct supervision of 12 employees
- Planned health fairs to raise public awareness
- Coordinated activities of the facility with other entities in the community such as health care providers
- Served as a resource to physicians, nurses, dentists, Medicaid, SNAP programs and all community resources
- Provided individual nutrition counseling and taught nutrition education classes
- Developed and prepared educational materials and outreach materials
- Conducted child development and immunization, health screenings and referrals to outside resources, provided personalized nutrition education plan and interventions
Nutrition Educator
Scottsdale Healthcare Osborn Hospital
Phoenix, AZ
12.2007 - 05.2008
- I was teaching principles of food and nutrition to patients and their families with their new dietary plan
- Assisted the clinical dietitian on menu planning and nutrition interventions for patients
Nurse
Hasselby Gard nursing home/ Senior living
Stockholm, Sweden
01.2003 - 12.2007
Nurse
Assisted/nursing home
, Sweden
01.1992 - 12.1994
Education
Master’s Degree - Public Health
Karolinska Institute
Stockholm, Sweden12.2005
BS Degree - Dietetic, Nutrition and Food Science
California State University Northridge
Northridge, CA06.2003
Associate degree - Nursing
Majorna College
Gothenburg, Sweden03.1997
Skills
- Microsoft Office applications
- Google applications
- Organizational skills
- Project Management
- Research
- Data collection
- Data analysis
- Statistical reports
- Cost control
- Quality control
- Profit and loss statement
- Budget management
- Revenue building
- Staff training
Awards
- Achievement Award as a team leader and clinic supervisor for highest caseload growth & highest client/staff ratio among 21 Dallas WIC clinics, providing services to 6500 in a month
- Recognized by 'WIC News' as a professional providing great customer service and giving advice to other professionals.
- Quality Assurance: Certificate of Appreciation for outstanding performance on Audit, achieved 100% in 119 out of 120 areas.
- First Prize Winner: For no audit finding in among WIC clinics in North Dallas Area
Credentials & Licenses
- Registered Food Service Manager
- ServSafe certified
- Lean Six Sigma Blue Belt certified (improving Quality & Speed)
- Trained Breastfeeding Educator Management
- Nutrition Management of Infants and Toddlers with Protein Calorie Malnutrition
- Principal of Lactation Management
- Baby Friendly clinical component
- Completed a Commission on Accreditation for Dietetic Education (CADE)
Timeline
Regional Child Nutrition Director
KIPP Texas Public Schools
04.2019 - Current
Regional Transportation Director
KIPP Texas Public Schools
04.2019 - 01.2022
Operation Specialist
Dallas Independent School District
07.2016 - 03.2019
Public Health Nutritionist/ Clinic Supervisor
Dallas WIC (Women, Infant & Children) Program
05.2008 - 06.2016
Nutrition Educator
Scottsdale Healthcare Osborn Hospital
12.2007 - 05.2008
Nurse
Hasselby Gard nursing home/ Senior living
01.2003 - 12.2007
Nurse
Assisted/nursing home
01.1992 - 12.1994
Master’s Degree - Public Health
Karolinska Institute
BS Degree - Dietetic, Nutrition and Food Science
California State University Northridge
Associate degree - Nursing
Majorna College
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