Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nina Oller

Wichita

Summary

Experienced administrative professional with strong organizational skills and a proven track record of efficiently managing office operations. Proficient in handling a wide range of administrative tasks, including scheduling, correspondence, and database management. Excellent communication and problem-solving abilities, with a dedication to providing exceptional support to colleagues and clients. Detail-oriented Court Clerk with over 3 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling, and assistance with courtroom proceedings while being organized to handle a high-intensity workload.

Overview

12
12
years of professional experience

Work History

Docket Clerk

City Of Wichita
07.2021 - Current
  • Enhanced docket accuracy by meticulously reviewing and verifying case information.
  • Streamlined docket management processes for improved efficiency and time savings.
  • Reduced case backlog with diligent scheduling and prioritizing of court hearings.
  • Ensured timely communication, coordinating between attorneys, judges, and court personnel.
  • Created and customized diversion processes for new software system.

Customer Service Clerk

City Of Wichita
08.2015 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and improved response times.
  • Managed a high volume of calls and emails, ensuring timely responses and accurate information.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.

Store Manager

Jabez (Sears Home Appliance Showroom)
07.2013 - 03.2015
  • Increased store profitability by implementing cost-saving measures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

Education

No Degree -

Wichita Area Technical College
Wichita, KS
05.2025

No Degree - General Studies

Cowley County Community College
Mulvane, KS
05.2004

Skills

  • Calendar Management
  • Data Entry Proficiency
  • Research Abilities
  • Client Confidentiality
  • Document Review
  • Deadline Awareness
  • Adaptability
  • Task Prioritization
  • Case Management
  • Attention to Detail
  • Active Listening
  • Professionalism
  • Computer Literacy
  • Administrative Support
  • Record Keeping
  • Organizational Skills
  • Critical Thinking
  • Court Procedures Familiarity
  • Legal Terminology Knowledge
  • Proficient in Benchmark
  • Proficient in Microsoft Office
  • City Code Knowledge
  • Legal terminology
  • Deadline awareness
  • Research
  • Training and mentoring
  • Metric tracking
  • Complaint resolution
  • Staffing coordination
  • Training and coaching
  • Effective workflow management
  • Team building
  • Employee scheduling
  • Client relations and retention

Accomplishments

  • Achieved Benchmark integration by introducing, creating processes for Benchmark for customer service section tasks.
  • Supervised team of 6 staff members.

Timeline

Docket Clerk

City Of Wichita
07.2021 - Current

Customer Service Clerk

City Of Wichita
08.2015 - 07.2021

Store Manager

Jabez (Sears Home Appliance Showroom)
07.2013 - 03.2015

No Degree - General Studies

Cowley County Community College

No Degree -

Wichita Area Technical College

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