Microsoft Dynamics D365
Nina Omid
AR Performance Manager
Rochester,NY
Summary
Experienced Accounts Receivable Performance Manager with over six years of expertise in enhancing collections processes and driving improvements across North America. Skilled in training teams, developing AR action plans, and serving as a subject matter expert for financial tools. Proven ability to oversee regional collections activities and ensure compliance, optimizing profitability and customer satisfaction. Strong communicator and project manager dedicated to achieving strategic goals through collaboration and effective training.
Overview
12
12
years of professional experience
Work History
AR Performance Manager
Convergint
10.2023 - Current
- Trained teams and implemented a new AR Collections program across North America.
- Developed and maintained an AR Action Improvement Plan and nationwide best practices for collections.
- Conducted training on AR Collections best practices to enhance team effectiveness.
- Served as Corporate Office AR Champion and SME for Power Collect, assisting RVPs and GMs with critical collection issues.
- Oversaw regional collections, driving KPIs, facilitating training, and resolving escalations.
- Hosted monthly AR calls and quarterly scorecard meetings while collaborating with IT to address data discrepancies.
Office and Financial Services Manager
Convergint
04.2021 - 10.2023
- Managed project kickoff processes and ensured contract compliance.
- Participated in operations meetings and collaborated with project managers to enhance work quality and customer satisfaction.
- Oversaw accurate billing and project costing, ensuring profitability and timely collections.
- Conducted monthly financial reporting and planning to achieve EBITDA, DSO, and collections goals.
Office Manager
Convergint
01.2020 - 04.2021
- Managed office administration and oversaw HR functions, including onboarding, training, and managing timesheets and payroll.
- Reviewed bookings and contracts for accuracy, maintained customer information systems, and processed invoices and payments.
- Conducted monthly financial reviews with Project and Operations Managers to ensure alignment.
- Supported project managers with change orders and financial reporting, while supervising staff training and administrative tasks.
Service AR Supervisor
Convergint
06.2018 - 12.2019
- Supervised and trained AR specialists, focusing on compliance and continuous improvement in processes.
- Generated and distributed invoices to all clients based on contract terms and project milestones.
- Managed the AR aging report, ensuring timely collections and resolving billing discrepancies.
- Maintained communication with clients, providing exceptional customer service, and processing payments accurately.
- Established credit limits and assessed credit terms for clients, preparing monthly AR reports and analyses.
Area Credit Manager
Rexel USA
12.2015 - 06.2018
- Collaborated with sales and suppliers to ensure accurate product delivery and resolve any shipping issues.
- Provided customers with product and pricing information to address order discrepancies.
- Built relationships with suppliers and customers to secure competitive pricing through negotiations.
- Managed an $8 million AR portfolio across four Texas branches, serving contractor, industrial, and oil/gas clients.
- Reviewed financial reports and references to assess credit lines and determined lienable rights for projects.
- Administered monthly Texas Lien Law Notices for contractor customers and oversaw 40+ active projects.
Credit Account Manager
McNichols Company
02.2014 - 11.2015
- Developed relationships with suppliers, customers, and sales teams to secure competitive pricing.
- Collaborated with branch managers to ensure accuracy in monthly reports and pricing goals.
- Managed an AR portfolio averaging $4.2 million across four sales and two warehouse locations.
- Conducted credit training for sales staff at various offices.
- Played a key role in launching the Credit Account Specialist position, expanding it to three new hires.
- Oversaw 20+ active projects.
Credit Analyst
Gerdau Long Steel North America
10.2012 - 01.2014
- Built relationships with suppliers and customers to secure competitive pricing.
- Ensured report accuracy and pricing goals with branch managers.
- Managed an AR portfolio of $4.2 million across multiple locations.
- Conducted credit training for sales staff.
- Contributed to the launch of the Credit Account Specialist position, leading to three new hires.
- Oversaw 20+ active projects.
Education
Bachelor of Arts - Communications
University of Houston
Houston, TX 05.2001 -
Skills
Workload Prioritization
Project Delivery
Training
Communication
Employee Training
Training Presentations
Software Project Management
Customer Contact
Customer Focus
Coaching and Mentoring
Data Interpretation
Performance Analysis
Organizational Management
Operational Efficiency
Leadership Development
Performance Management
Software
Languages
Persian
Native or Bilingual
Timeline
AR Performance Manager
Convergint
10.2023 - Current
Office and Financial Services Manager
Convergint
04.2021 - 10.2023
Office Manager
Convergint
01.2020 - 04.2021
Service AR Supervisor
Convergint
06.2018 - 12.2019
Area Credit Manager
Rexel USA
12.2015 - 06.2018
Credit Account Manager
McNichols Company
02.2014 - 11.2015
Credit Analyst
Gerdau Long Steel North America
10.2012 - 01.2014
Bachelor of Arts - Communications
University of Houston
05.2001 -
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