Nina Pozo Flores
Lancaster,PA
Summary
Efficient Patient Service Representative with 7 years of experience working in medical field and 3 years in the food industry. Extensive knowledge of customer service and problem solving.
Overview
12
12
years of professional experience
Work History
Crew Chief
IHOP
05.2024 - 07.2025
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational protocols and customer service excellence.
- Coordinated staff schedules to optimize labor efficiency while maintaining service levels.
- Implemented inventory management strategies, reducing waste and improving resource allocation.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Streamlined communication between front-of-house and kitchen staff to enhance service flow.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Enforced strict safety protocols to protect crew members.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Managed tight schedules to ensure timely project completion and client satisfaction.
Bartender
Pa Bbq and Grille
07.2023 - 05.2024
- Crafted unique cocktails while adhering to standard recipes and presentation guidelines.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Provided exceptional customer service, enhancing guest experiences through personalized recommendations.
- Trained and mentored new bartenders on techniques, safety protocols, and service standards.
- Collaborated with kitchen staff to coordinate food pairings and optimize service flow during peak hours.
- Implemented efficient cash handling procedures, maintaining accuracy in transactions and end-of-shift reconciliations.
- Developed seasonal drink menus based on customer feedback and market trends to drive sales growth.
- Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Patient Service Representative
Comprehensive Infectious Diseases
05.2013 - 11.2020
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Scheduled patient appointment and procedures with medi-soft,practice fusion, and e-med service.
- Coordinated between patients and healthcare professionals to meet patient needs.
Education
GED -
Jp Mcaskey High School
Lancaster, PA10 2010
Skills
- Team player
- Food running
- Bussing tables
- Dishwasher
- Waitressing
- Very dependable
- Bookkeeping support
- Recording histories
- Routing lab results
- Medical billing
- Medical
- Patient interviewing skills
- Appointment confirmation
- Fluent in English and Spanish
- Office administration
- Scheduling appointments
- Organization
- Computer skills
- Team building
- Team management
- Leadership
- Multitasking
Experience
["Patient Representatives"]
Education and Training
other
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork from home optionWork-life balanceFlexible work hoursStock Options / Equity / Profit SharingTimeline
Crew Chief
IHOP
05.2024 - 07.2025
Bartender
Pa Bbq and Grille
07.2023 - 05.2024
Patient Service Representative
Comprehensive Infectious Diseases
05.2013 - 11.2020
GED -
Jp Mcaskey High School
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