Nina Proctor

• Collaborated with team members to complete large-scale remodels within designated timeframes.
• Dismantling fixtures and displays
• Stocking merchandise and setting up displays.
• Performing and updating fixture signing.
• Assisting with store systems (ex. Point of Sale (POS)).
• Optimized store layout by analyzing floor plans and implementing necessary changes.
• Followed instructions and safety protocols to prevent accidents and injuries.

• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained customer satisfaction with forward-thinking strategies focused
on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Educated customers about billing, payment processing and support policies and procedures.

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Tracked substitutions and informed customers of changes.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify customers changes.
• Helped customers locate products and checked store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.