Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Languages
Timeline
Generic

Nina Quintana

Queen Creek

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Maitre D'

Elephante
03.2025 - Current
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Nail Artist

Nails with Nina
05.2000 - Current
  • Increased client retention rate by building strong relationships and offering personalized nail care solutions.
  • Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
  • Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
  • Offered expert advice on product selection to clients, boosting sales of nail care items and strengthening customer trust in the salon''s expertise.
  • Participated in ongoing training workshops to stay current with industry standards and enhance professional development.
  • Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
  • Assisted in marketing efforts by creating eye-catching displays showcasing the latest nail art trends for increased visibility.
  • Developed loyal clientele through consistent delivery of exceptional services tailored to individual preferences.
  • Achieved excellent time management skills, allowing for efficient completion of tasks without sacrificing quality or client satisfaction.
  • Streamlined appointment scheduling process for improved efficiency, resulting in reduced wait times for clients.
  • Displayed flexibility in accommodating last-minute appointment changes while managing a busy schedule.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Maitre’d

Buck and Rider
09.2023 - 11.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Diploma -

Mountain View High School
Mesa, AZ
01-2000

Cosmetology License -

EVIT Mesa
Mesa, AZ
05-2000

Skills

  • Leader
  • Motivator
  • Guest relations
  • Customer engagement
  • Detail-oriented
  • Structured planning
  • Hospitality and accommodation
  • Interactive communication skills

COMMUNICATION

I am very good with handling high stress situations and coming up with a solution. I believe communication is key so the customer has clear understanding.

LEADERSHIP

I love helping people to rise above and show integrity. I love building people up to be better! I am a mom and lead my kids as they grow.

Languages

English

Timeline

Maitre D'

Elephante
03.2025 - Current

Maitre’d

Buck and Rider
09.2023 - 11.2024

Nail Artist

Nails with Nina
05.2000 - Current

Diploma -

Mountain View High School

Cosmetology License -

EVIT Mesa

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