NINA RAFFERTY

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Organized, maintained and updated information in computer databases.

ODRC's motto it to “Reduce recidivism among those we touch” It is the responsibility of CO's to maintain control of the institution and to provide safety and security for all staff, inmates, and community. Officers also enforce rules, regulations, policies, and follow ODRC procedures. While maintaining an authoritative figure, also build professional rapport with incarcerated adults to make day to day task run smooth as possible. Building rapport is crucial for the first step toward rehabilitation and integration back into society.

Job functions are to answer phone calls, create meeting agendas and keep notes, file, copy, scan important documents, and use computer programs such as Word, Excel, and PowerPoint. AP job duties in a corrections settings are based around helping administration and unit staff run housing units.

AP1’s particular job duties are to interview and hire inmates for institutional jobs, sign off on outgoing money orders, answer direct messages or questions of those in need, and to help unit/case managers with filing and organizing their documents.