Nina Ramdat
St. Petersburg,FL
Summary
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Open to learning, then thriving, in a new environment and bringing a positive and curious attitude to the team, while moving forward and building something bigger than we thought possible.
Overview
16
16
years of professional experience
Work History
Gallery Host
RH
Tampa, FL
01.2023 - Current
- Delivered exceptional guest experiences through attentive service and personalized engagement.
- Partnered with leadership to manage gallery operations, ensuring a welcoming atmosphere for all visitors.
- Collaborated with team members to enhance gallery presentation and customer interactions.
- Maintained efficient workflow processes, and clear communication, to optimize guest flow and satisfaction.
- Developed strategies to improve visitor engagement and increase conversion rates.
- Analyzed guest feedback to drive improvements in service delivery and gallery offerings.
- Assisted with inventory/shipment processes to ensure swatch availability to both clients and peers.
- Helped to process returns with merchandise both within the Gallery and in client homes.
- Utilized in house systems to coordinate shipment of swatches to clients, or to be sent back to the business.
- Took part in the BCT conversion floorset to enhance visual presentation, and introduce new product offerings to clients.
Bra Specialist
Victoria's Secret & PINK
Clearwater, FL
10.2010 - 01.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with clients to created positive impression of the business, and build customer loyalty and retention.
- Educated customers on proper bra fitting techniques to enhance comfort and confidence.
- Provided exceptional customer service, addressing concerns and resolving issues promptly and professionally.
- Consistently maintained a minimum $300/hr SPH goal when in commission based role
- Drove sales initiatives by promoting new product lines and cross-selling complementary items effectively.
- Collaborated with team members to ensure a seamless customer experience through effective communication.
- Assisted in inventory management by tracking stock levels and coordinating replenishment orders.
- Opened, shelved and merchandised new products in visually appealing, organized displays, and updated signage for optimal sales promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- When in management role, coordinated breaks and projects with coworkers and employees, to ensure completion of daily tasks.
- Focused on nurturing talent, and encouraging growth and development within staff through both new hire and more specialized bra training.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Stand up Comic
Self-employeed
06.2016 - 12.2019
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
- Used creative writing to build ideas and link them together when determining set order and flow.
- Practiced through repeated performances of creative writing concepts for live audiences, to then used feedback to further improve and reevaluate set structure and delivery.
- Travel when necessary, while ensuring timely arrival for shows.
Front Desk Associate
Atomic Tattoos
11.2016 - 07.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in paperwork process.
- Answering customer questions and connecting them with a tatto/piercing artist to continue the service.
- Ensuring all customers are in compliance with age restrictions set by the state of Florida surrounding piercing and tattoo services.
- Used internal software to check out customers and open and close registers.
- Adding on any after care products and jewelry at checkout.
Copy and Print Associate
Office Depot Inc
06.2010 - 01.2011
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Completed complex customer orders accurately and within quoted timeframe.
- Transferred large order requests to offsite to expedite processing and fulfillment.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
Education
High School Diploma & International Baccalaureate - Higher Level Art, English And Spanish
International School of Stavanger
Stavanger, Norway1 Year Certification - Acting For Film
New York Film Academy, New York
New York, NYSkills
- Building Customer Relationships and Loyalty
- Customer service expertise
- Exceptional Active Listening and Communication
- Product and Service Knowledge
- Dressing Room Assistance
- Meeting Sales Goals
- Adaptable and Flexible
- Team Cooperation
- Problem-solving
- Detail-oriented
- Multitasking
- Merchandise Receiving, Handling, and Display
- Inventory Control
- Item Ticketing and Pricing
- Store Policies and Procedures
- POS Transactions, Opening/Closing
Timeline
Gallery Host
RH
01.2023 - Current
Front Desk Associate
Atomic Tattoos
11.2016 - 07.2019
Stand up Comic
Self-employeed
06.2016 - 12.2019
Bra Specialist
Victoria's Secret & PINK
10.2010 - 01.2023
Copy and Print Associate
Office Depot Inc
06.2010 - 01.2011
1 Year Certification - Acting For Film
New York Film Academy, New York
High School Diploma & International Baccalaureate - Higher Level Art, English And Spanish
International School of Stavanger