Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nina Rappard

Las Vegas,NV

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cheba Hut Toasted Subs
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Food and Beverage Manager

Cheba Hut Toasted Subs
02.2022 - Current
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed bar and wait staff and directed hiring program.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Shift Lead

Dairy Queen
10.2021 - 03.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Legal Courier

Legal Points LLC
08.2019 - 10.2021
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.

Education

Associate of Science - Psychology

College of Southern Nevada
Las Vegas
12.2024

High School Diploma -

Sabino High School
Tucson, AZ
05.2019

Skills

  • Employee Scheduling
  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Task Delegation
  • Sales Reporting
  • Staff Development
  • Schedule Oversight
  • Food and Beverage Operations
  • Labor Management
  • Inventory Management
  • Cash Handling
  • Sales Forecasting
  • Quality Control
  • Portion Control
  • Liquor Law Compliance
  • Labor and Overhead Cost Estimation
  • Catering Services
  • Back of House Management
  • Ordering Procedures
  • Alcohol Awareness

Certification

Food Handler Card

TAM Card

Timeline

Assistant Manager

Cheba Hut Toasted Subs
04.2023 - Current

Food and Beverage Manager

Cheba Hut Toasted Subs
02.2022 - Current

Shift Lead

Dairy Queen
10.2021 - 03.2022

Legal Courier

Legal Points LLC
08.2019 - 10.2021

Associate of Science - Psychology

College of Southern Nevada

High School Diploma -

Sabino High School

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Nina Rappard