Nina Ricks
Parrish ,FL
Summary
I work really hard and am constantly motivated by the objectives I set for myself. When it comes to
comprehending a member or customer, I am quite emphatic. Even if the surroundings are unfamiliar
to me, I do well in them.I Am tech-savvy and have worked with SPSS and Microsoft. I provide
better-than-average outcomes to satisfy clients and promote internal improvements. I'm constantly
looking for fresh and better approaches to accomplish goals. I'm a highly driven worker who enjoys
taking on new tasks. I have outstanding interpersonal skills, a strong work ethic, and flexibility.
Overview
5
5
years of professional experience
Work History
Teacher
Buffalo Creek Middle School
02.2025 - 05.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Great Support Representative
Recovery Trek
01.2023 - 02.2025
- Third party drug testing company
- Resolved escalated customer complaints in a timely manner
- Developed high-quality drug testing kits while ensuring adherence to company standards.
- Watched videos of participants and graded according to the quality of the videos
- Adhered to company policies and procedures while providing excellent customer service
- Collaborated effectively during weekly team meetings focused on project discussions. I collaborated with process owners to implement key changes that helped improve client experience and business profits.
- Made a “manifest” daily with spreadsheets on word to accurately have my teams members complete and fulfill orders.
Representative
Ibex
11.2021 - 09.2022
- Answered calls for members requesting transportation to non-emergency facilities
- Responded quickly and accurately to inquiries from clients regarding transportation
- Maintained accurate records of all insurance transactions using computer software systems
- Prepared documents such as applications, renewals, cancellations, or other forms required by law or company procedures
Appointment Setter
Zero Energy
08.2020 - 08.2021
- Scheduled appointments for potential clients qualifying for solar panel installations through door-to-door interactions.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Scheduled and confirmed appointments
Education
Sociology - Criminal Justice]
NORFOLK STATE UNIVERSITY
12.2023
Skills
- Computer Skills
- Communication Skills Certifications
- Client Retention
- Problem-Solving
- Active-listener
References
Taylor Moore (RecoveryTrek Manager)- 7572904076
Ayanda Lasana (Scholarship Mentor)-7576055444
Timeline
Teacher
Buffalo Creek Middle School
02.2025 - 05.2025
Great Support Representative
Recovery Trek
01.2023 - 02.2025
Representative
Ibex
11.2021 - 09.2022
Appointment Setter
Zero Energy
08.2020 - 08.2021
Sociology - Criminal Justice]
NORFOLK STATE UNIVERSITY