Nina Ridenour
Massage Therapist
Manteca,CA
Summary
Skilled Massage Therapist and Medical Assistant, adept in deep tissue and Swedish massage techniques, with a strong foundation in HIPAA compliance from Kaiser Permanente Medical Group. Leveraged professionalism and exceptional communication to enhance patient satisfaction and retention. Proven ability to deliver therapeutic interventions, achieving significant client satisfaction through personalized care and education.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments.
Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.
Overview
35
35
years of professional experience
Work History
Massage Therapist
Self
01.2007 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
Medical Assistant
Kaiser Permanente Medical Group
07.1990 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Massage Therapist
The Spa on Yosemite
06.2017 - 12.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Education
California Massage Certified - Massage Therapy
Body Tune Up
Stockton, Ca07-2006
Medical Assistant Certificate - Medical Assisting
Bryman School
Medical Assisting 08-1989
Skills
- Deep tissue massage
- HIPAA compliance
- Swedish massage
- Patient scheduling
- Professionalism and ethics
- Medical terminology knowledge
- Stress relief massage
- Vital sign monitoring
- Trigger point massage
- Vital signs monitoring
- Anatomy knowledge
- Hot stone massage
- Direct patient care
- Clinical documentation
- Social skills
- Data entry
- Myofascial release
- Reflexology techniques
- Prenatal massage
- Electronic medical records
- CPR
- Immunization administration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Massage Therapist
The Spa on Yosemite
06.2017 - 12.2021
Massage Therapist
Self
01.2007 - Current
Medical Assistant
Kaiser Permanente Medical Group
07.1990 - 02.2023
California Massage Certified - Massage Therapy
Body Tune Up
Medical Assistant Certificate - Medical Assisting
Bryman School
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