Nina Rodgers
Phoenix,AZ
Summary
Goal-focused, dedicated individual with eight plus years of experience in leadership, sales, and customer service. Able to exceed revenue and retention goals while remaining accessible to the needs of others. Looking to utilize these skills to drive success and growth in a supervisor position at WM.
Overview
11
11
years of professional experience
Work History
Sales and Retention Specialist
WM
05.2021 - Current
- Negotiate customer services and pricing while continuously exceeding sales and retention goals by over 30%.
- Resolve account inquiries to facilitate customer satisfaction and retain long-term business.
- Assist with escalations, customer callbacks, and special projects.
- Mentor agents, assist with side by sides, conduct huddles, and answer chat inquiries.
Customer Experience Representative
WM
10.2018 - 05.2021
- Eagle: Assisted trainers and leadership with orientation and training of new agents. Effectively took escalated calls. Handled complex situations for multiple departments.
- Back Office Team: Resolved email requests from multiple departments, coached agents on errors, and made account corrections.
- Customer Experience: Successfully addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. Collaborated with peers to resolve customer concerns and deliver enhanced customer experiences.
Cashier and Customer Service Desk
Walmart
08.2020 - 05.2021
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained clean and tidy checkout areas.
- Met customer service goals, resolved customer complaints, and exceeded customer expectations.
Kitchen Manager
The Spicery In Our 1895 Home
07.2013 - 11.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Met with customers to plan menus for special events.
- Oversaw kitchen staff to ensure organization and quality standards were met.
- Introduced specialty menu items to increase variety and customer satisfaction.
Education
Associate of General Business -
Glendale Community College
Glendale, AZ01.2019
Skills
- Time Management
- Organization
- Communication
- Negotiation
- Problem-Solving
- Customer Service
Timeline
Sales and Retention Specialist
WM
05.2021 - Current
Cashier and Customer Service Desk
Walmart
08.2020 - 05.2021
Customer Experience Representative
WM
10.2018 - 05.2021
Kitchen Manager
The Spicery In Our 1895 Home
07.2013 - 11.2015
Associate of General Business -
Glendale Community College
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