Nina Rozzo

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawers and balanced registers at shift end.
• Assisted in training new cashiers on operational procedures and customer interaction techniques.

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
• Managed food and beverage orders efficiently, adhering to quality standards.
• Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
• Assisted in training new team members on operational procedures and menu knowledge.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Handled cash transactions accurately while processing payments and managing tabs.
• Resolved customer complaints promptly, fostering positive relationships with patrons.
• Implemented suggestions for menu improvements based on guest feedback and preferences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.

• Provided exceptional customer service in fast-paced dining environment, enhancing guest experience and satisfaction.
• Managed order accuracy and timely delivery, ensuring efficient workflow during peak hours.
• Collaborated with kitchen staff to expedite food preparation and maintain quality standards.
• Trained new servers on menu knowledge and service protocols, improving team productivity.
• Resolved customer complaints professionally, fostering repeat business through effective communication skills.
• Supported promotional events by upselling menu items and engaging guests with specials information.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.

Handling cash transactions prompting promotions and upselling handling and inspecting orders and making corrections making food and drinks and always ensuring guest satisfaction

• Led team in achieving operational goals through effective communication and collaboration.
• Streamlined workflows to enhance productivity and reduce bottlenecks within processes.
• Trained new staff on best practices and standard operating procedures for efficiency.
• Monitored performance metrics to identify areas for improvement and implement solutions.
• Facilitated team meetings to discuss progress, challenges, and strategies for success.
• Assisted in resolving conflicts among team members to maintain a positive work environment.
• Implemented quality control measures to ensure consistent delivery of service standards.
• Coordinated with cross-functional teams to align objectives and achieve project milestones.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Prepared and cooked menu items following established recipes and quality standards.
• Maintained cleanliness and organization of kitchen equipment and workstations.
• Assisted in inventory management, ensuring adequate stock levels of ingredients.
• Collaborated with team members to streamline food preparation processes.
• Monitored cooking times and temperatures to ensure food safety compliance.
• Adhered to health and safety regulations while performing daily tasks.

Making sure the guest had everything they needed and wanted making sure their food was correct and accurate ensuring money transactions counting the drawer

• Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of work area to enhance operational efficiency.
• Assisted in training new cashiers on procedures and best practices for customer interaction.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.
• Managed inventory levels by restocking supplies as needed, minimizing wait times for customers.
• Utilized point-of-sale systems effectively to track sales and manage transactions accurately.
• Demonstrated adaptability by quickly learning new menu items and promotional offerings for customers.