Summary
Overview
Work History
Education
Skills
Timeline
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Nina R. Thompson

Tampa

Summary

Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance operational efficiency through effective problem-solving and team collaboration. Skilled in managing high-volume calls and maintaining organized front office operations, ensuring exceptional client satisfaction and streamlined processes.


Overview

15
15
years of professional experience

Work History

Front Desk Receptionist

Hearing Associates
04.2025 - 06.2025
  • Greeted patients and visitors, providing exceptional customer service and creating a welcoming environment.
  • Managed appointment scheduling using electronic health record (EHR) systems, ensuring efficient patient flow.
  • Assisted in maintaining office supplies and inventory, contributing to operational efficiency.
  • Handled incoming calls and inquiries, directing them to appropriate staff members promptly.
  • Supported front desk operations by maintaining a clean and organized reception area.
  • Processed patient registrations and insurance verifications accurately to streamline check-in procedures.

Customer Service Representative

City of Hope
09.2012 - 04.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while ensuring consistent adherence to service standards.
  • Trained new staff on customer service protocols and software systems to enhance team performance.
  • Implemented process improvements that streamlined workflows and increased response efficiency.
  • Collaborated with cross-functional teams to address complex customer concerns effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and mentored new staff on customer service best practices and hotel procedures.
  • Resolved guest inquiries and complaints promptly, enhancing overall guest satisfaction.
  • Developed and implemented strategies to improve front desk efficiency and workflow processes.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.

Technician

Lake Behavioral Hospital
08.2024 - 12.2024
  • Assisted in patient assessments to support treatment planning and care coordination.
  • Conducted routine assessments to evaluate patient progress, adjusting interventions as necessary for optimal care.
  • Provided direct patient care, ensuring safety and comfort in behavioral health settings.
  • Assisted in developing and implementing individualized treatment plans for diverse populations.
  • Monitored patient behavior and reported significant changes to clinical staff for timely intervention.
  • Developed educational materials to inform patients about mental health resources and coping techniques.
  • Collaborated with multidisciplinary teams to enhance patient outcomes through integrated care approaches.
  • Monitored patient progress, documenting observations to inform clinical decision-making.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime in services.

Staff Assistant

University of South Florida - Tampa
08.2010 - 02.2012
  • Managed office communications, ensuring timely response to inquiries and requests.
  • Coordinated scheduling for meetings and events, optimizing team availability and resource allocation.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Assisted in preparing reports and presentations, improving clarity of information shared with stakeholders.
  • Streamlined administrative processes, increasing overall operational effectiveness within the department.
  • Monitored inventory levels of office supplies, ensuring adequate resources for daily operations.
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.

Education

Bachelor of Science - International Economics And Political Science

Carthage College
Kenosha, WI
06-2004

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Administrative skills
  • File organization
  • Front office management

Timeline

Front Desk Receptionist

Hearing Associates
04.2025 - 06.2025

Technician

Lake Behavioral Hospital
08.2024 - 12.2024

Customer Service Representative

City of Hope
09.2012 - 04.2025

Staff Assistant

University of South Florida - Tampa
08.2010 - 02.2012

Bachelor of Science - International Economics And Political Science

Carthage College

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