Nina Runk
Muncie,IN
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Papa Johns. Skilled in customer relationship management and Microsoft 365, adept at motivating employees and resolving conflicts. Increased customer satisfaction ratings through effective leadership and problem resolution, demonstrating a commitment to excellence and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Papa Johns
01.2021 - 12.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Team Leader
One Stop LLC
01.2018 - 04.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Shift Manager Trainee
Papa Johns
06.2017 - 10.2018
- Maintained open lines of communication with upper management regarding operational challenges or successes relevant to the overall business development strategy.
- Monitored financial transactions closely to prevent discrepancies or inaccuracies in the register system during each shift''s end reconciliation process.
- Provided ongoing training to team members, enhancing their skills and knowledge in order to improve overall performance.
- Maintained a clean and safe working environment by enforcing company policies, procedures, and safety guidelines.
Education
Bachelor of Science - Social Work
Indiana Wesleyan University
Marion, IN06.2028
Diploma - Medical Assisting
Wright Career College
Tulsa, OK06.2008
GED -
Edgewood High School
Trenton, OH05.1999
Skills
- Effective Leadership
- Employee Motivation
- Team Management
- Customer Service
- Decision-Making
- Work Planning and Prioritization
- Problem Resolution
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Active Listening
- Critical Thinking
- Microsoft 365
Timeline
Shift Manager/Key Holder
Papa Johns
01.2021 - 12.2023
Team Leader
One Stop LLC
01.2018 - 04.2020
Shift Manager Trainee
Papa Johns
06.2017 - 10.2018
Bachelor of Science - Social Work
Indiana Wesleyan University
Diploma - Medical Assisting
Wright Career College
GED -
Edgewood High School
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