Nina Sarles
Stafford,CT
Summary
Adept at de-escalation techniques and demonstrating unparalleled empathy, I enhanced customer satisfaction significantly at Big Y World Class Market. Mentored new cashiers, ensuring drawer management excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist Head Cashier
Big Y World Class Market
Stafford, CT
09.2020 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Reconciled discrepancies between cash register totals and actual amounts received.
- Processed returns and exchanges in accordance with store policy.
- Answered phone calls promptly and professionally.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Volunteer
Saint Francis Hospital Volunteer Services
West Hartford, CT
09.2023 - 08.2024
- Provided guidance and support to fellow volunteers during their shifts.
- Offered support and assistance to community members.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Assisted in transporting patients from one area of the hospital to another using wheelchairs or stretchers safely and efficiently.
- Restocked supplies and cleaned equipment between patients.
- Greeted incoming patients upon arrival at the Emergency Department and directed them to their destination within the hospital.
- Received blood and bodily fluid samples and passed to employees
- Supported nursing staff in day-to-day operations.
Education
Associate of Science - General Studies
Manchester Community College
Manchester, CT05-2024
High School Diploma -
Coventry High School
Coventry, CT06-2021
Nursing
University of Saint Joseph
West Hartford, CTSkills
- De-escalation techniques
- Empathy and patience
- Complaint handling
- Motivational skills
- Drawer management
- Adaptability and flexibility
- Reliability and punctuality
- Customer focus
Accomplishments
- Phi Theta Kappa Honor Society
- Deans List
- Presidents List
- Rising Star
Timeline
Volunteer
Saint Francis Hospital Volunteer Services
09.2023 - 08.2024
Customer Service Specialist Head Cashier
Big Y World Class Market
09.2020 - Current
Associate of Science - General Studies
Manchester Community College
High School Diploma -
Coventry High School
Nursing
University of Saint Joseph
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