Nina Schlaegel
Westerville
Summary
Managed a diverse client portfolio. Handled complex debt settlement negotiations. Delivered on expectations. Enhanced customer satisfaction. Ensured timely food delivery. Certified Customer Service Specialist and Trainer.
Overview
1
1
Language
7
7
years of professional experience
Work History
Food Production Associate
Chicken Salad Chick
Dublin, OH
02.2026 - Current
- Managed operation of production equipment to optimize food product assembly.
- Oversaw quality control processes to ensure adherence to product safety and freshness standards.
- Facilitated collaboration among team members to optimize workflow processes.
- Trained new associates on best practices for food preparation and safety protocols.
Debt Collector
Reliant Capital Solutions LLC
Columbus, OH
04.2025 - 11.2025
- De-escalated challenging situations with delinquent account holders.
- Collaborated with the legal department.
- Utilized collaborative negotiation strategies.
- Collected payments on overdue accounts.
Food Service Specialist
Raising Cane's Chicken Fingers
Columbus, OH
02.2023 - 04.2025
- Ensured no missed orders during peak demand seasons.
- Improved performance during high-volume periods.
- Improved health inspection records.
- Handled customer complaints.
Bakery Clerk
La Chatelaine French Bakery and Bistro
Dublin, OH
07.2021 - 02.2023
- Managed special orders.
- Cultivated regular clientele.
- Managed peak hour operations.
- Set up displays to maximize customer appeal.
Sandwich Artist
Subway
Upper Arlington, OH
11.2020 - 06.2021
- Used active listening for customized sandwich orders.
- Received positive feedback during mystery shopper visits.
- Maintained product rotation procedures.
- Ensured ingredient readiness.
Pizza Cook
Massey's Pizza
Westerville, OH
12.2019 - 04.2020
- Effectively managed multiple pizza oven stations.
- Communicated effectively with front-of-house staff.
- Ensured pizzas met restaurant specifications.
- Maintained consistent flow during peak hours.
Education
High School -
Westerville Central High School
Westerville, OH01.2021
Skills
- Effective written and verbal communication
- Customer Conflict Resolution
- Time management for high-volume tasks
- Problem-solving in complex cases
- Customer service excellence
- Food service equipment management
- Food safety protocol adherence
- Menu knowledge and product promotion
- Packaging and labeling
- Efficient multitasking
Languages
English
Native or Bilingual
Timeline
Food Production Associate
Chicken Salad Chick
02.2026 - Current
Debt Collector
Reliant Capital Solutions LLC
04.2025 - 11.2025
Food Service Specialist
Raising Cane's Chicken Fingers
02.2023 - 04.2025
Bakery Clerk
La Chatelaine French Bakery and Bistro
07.2021 - 02.2023
Sandwich Artist
Subway
11.2020 - 06.2021
Pizza Cook
Massey's Pizza
12.2019 - 04.2020
High School -
Westerville Central High School