Summary
Overview
Work History
Education
Skills
Timeline
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Nina Schleicher

Frisco,TX

Summary

Dedicated service industry professional with over 6 years of experience in bartending, hosting, and serving roles. Committed to ensuring guest satisfaction, safety, and comfort while they enjoy their experience. Now looking to transition out of the service industry and apply my hard work, dedication, and experience into a role that aligns with my passions.

Overview

6
6
years of professional experience

Work History

Server

Sidecar Social
Frisco, TX
09.2023 - Current
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Provided food, beverage and table service to guests during events.
  • Followed health department regulations when handling food products and cleaning dining areas.
  • Prepared checks, itemizing total meal costs and taxes.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Lava Cantina
The Colony, TX
02.2023 - 09.2023
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in setting up the venue for concerts, including stage setup and sound checks.
  • Provided customer service to patrons before and during shows.
  • Monitored crowd safety throughout performances.
  • Circulated among guests to preserve safety and order and protect venue property.
  • Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.

Server/ Bartender/Special Events Coordinator

Topgolf
The Colony, TX
07.2019 - 01.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
  • Instructed individuals or groups in the fundamentals of golf such as proper grip, stance, posture, swing and follow-through.
  • Demonstrated various shots including drives, chips, pitches, putts and bunker shots.
  • Assisted in setting up banquet tables and chairs for events.
  • Ensured that all food items were properly displayed and replenished as needed.
  • Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.

Hostess

Lava Cantina
The Colony, TX
08.2018 - 11.2019
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Resolved customer complaints in a professional manner.
  • Provided information about upcoming events and performances to customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Hebron High School
Carrollton, TX
05-2019

Interior Design

Collin County Community College District
Plano, TX

Skills

  • Event Planning
  • Customer Service
  • Organizational Skills
  • Fast Paced Work
  • Team Building
  • Leadership
  • Multitasking and Prioritizing
  • TABC and Food Handler Certified
  • Problem Solving Skills
  • High Social Skills
  • Money Management
  • Technology knowledge

Timeline

Server

Sidecar Social
09.2023 - Current

Server

Lava Cantina
02.2023 - 09.2023

Server/ Bartender/Special Events Coordinator

Topgolf
07.2019 - 01.2023

Hostess

Lava Cantina
08.2018 - 11.2019

Hebron High School

Interior Design

Collin County Community College District

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Nina Schleicher