Summary
Overview
Work History
Education
Skills
Timeline
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Nina Serafin

Albuquerque

Summary

Energetic and ambitious professional who is detailed oriented and reliable with excellent teamwork abilities. Known for a hard-working and reliable work-ethic with a dedication to excellence and a commitment to working in a diverse and inclusive environment.

Overview

4
4
years of professional experience

Work History

Manager

Starbucks, Albertsons
02.2024 - Current
  • Certified trainer and managed 5 or more employees.Crossed train existing employees on new seasonal launches.
  • Accomplished multiple tasks within established timeframes such as inventory ,reaching quotas , and trying to get high sales.
  • Made schedules, orders supplies weekly along with entering shrink and transfers with items purchased from the store .
  • Enhanced customer satisfaction by resolving customer issues/complaints, maintained a steady, good vibe environment for customer to return.

Unemployment Insurance-CSA Lead

New Mexico Department of Workforce Solutions
06.2023 - 02.2024
  • Interview personnel and conduct observations to determine methods of eligibility
  • Work with internal UI staff on eligibility claims for the WOTC program
  • Gather information, and documents needed to file UI claim
  • Process claim and clarify all requirements associated with receiving benefits , and making sure claimant is aware of the initial process.
  • Trained all new employees .Took problem/issues calls .Guided team members and assisted with insurance issues.
  • Accepted and denied insurance claims

Management Analyst - WOTC

New Mexico Department of Workforce Solutions
03.2023 - 06.2023
  • Assist in determining eligibility of businesses associated with the Work Opportunity Tax Credit (WOTC) program by gathering and identifying tax credit information
  • Audit incoming WOTC 8850 forms for accuracy and completion
  • Process all priority submissions of 8850 forms
  • Submit weekly spreadsheet summary of determinations, and denials
  • Provide professional customer service and training of the WOTC program to internal and external customers
  • Recommend processes to improve organizations tax credit for the program
  • Resurface the pre-conditional certification to alert employers to the availability of the tax credit if an individual is hired

Manager

Check City
01.2021 - 02.2023
  • Processed Title, Payday, and Installment loans
  • Filed tax refunds
  • Cashed and verified checks, along with Western Union services
  • Verified eligibility of employment for customers needing a loan
  • Performed analytical and data entry tasks
  • Investigate payment history, social security number information was accurate to process Lien paperwork on defaulted loans
  • Provide excellent customer service verbally over the phone and in person

Education

Graduate Equivalency Degree -

Antelope Valley Adult School
Lancaster, CA

Skills

  • Ability to grasp new concepts quickly and efficiently
  • Detailed oriented
  • Time management
  • Exceptional organizational and administrative skills
  • Excellent verbal and written communication skills
  • Knowledge of People
  • Able to work independently and be flexible
  • Effective complex problem-solving skills
  • Ability to multitask in a fast paced environment
  • Extensive customer service experience
  • Strong Leadership
  • Microsoft word,Excel,Quickbooks programs
  • Understanding of corporate policies and procedures

Timeline

Manager

Starbucks, Albertsons
02.2024 - Current

Unemployment Insurance-CSA Lead

New Mexico Department of Workforce Solutions
06.2023 - 02.2024

Management Analyst - WOTC

New Mexico Department of Workforce Solutions
03.2023 - 06.2023

Manager

Check City
01.2021 - 02.2023

Graduate Equivalency Degree -

Antelope Valley Adult School

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