Nina Shegian
Valley Village,CA
Summary
Proven professional adept in intake process management and exceptional customer service, significantly enhancing clinic efficiency at Abundant Home Health Care. Skilled in conducting thorough intake interviews and streamlining patient processes, leading to improved client satisfaction. Demonstrates strong interpersonal skills and a keen ability to maintain confidentiality, fostering trust and open communication.
Overview
8
8
years of professional experience
Work History
Intake
Abundant Home Health Care
Van Nuys, CA
06.2018 - 03.2024
- Contributed to overall clinic efficiency by assisting with triage, intake, and discharge processes as needed.
- Streamlined patient intake process, reducing wait times and increasing overall clinic efficiency.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Conducted patient intake assessments, gathering essential information for tailored care.
- Enhanced patient satisfaction with streamlined intake processes and attentive communication.
- Provided exceptional customer service to clients seeking guidance on navigating the civil intake process.
- Maintained individual files such as case notes, intake and discharge summaries and releases of information.
- Improved efficiency by streamlining insurance verification processes for patient intake.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
Receptionist
Le Pearl Laser Center
Northridge
01.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Sole Shoe Store
Northridge
08.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelors - Bachelors in Science Nursing
West Coast University
North Hollywood, CAN/A - Health Admin
CSUN
Northridge, CAHigh School Diploma -
Holy Martyrs Ferrahian High School
White Oak, CA06.2017
Skills
- Intake Process Management
- Skilled in intake interviewing
- Social history intake procedures
- Intake and discharge
- Information intake
Languages
Armenian
Professional Working
Timeline
Intake
Abundant Home Health Care
06.2018 - 03.2024
Receptionist
Le Pearl Laser Center
01.2017 - 06.2018
Cashier
Sole Shoe Store
08.2016 - 05.2017
Bachelors - Bachelors in Science Nursing
West Coast University
N/A - Health Admin
CSUN
High School Diploma -
Holy Martyrs Ferrahian High School