Nina Sligar, CMP
Leander,TX
Summary
Dedicated and results-driven Membership Director with 19 years of experience in managing and enhancing membership services and accounting responsibilities for private clubs. Skilled in driving member engagement, retention, and acquisition through strategic initiatives and exceptional service. Proven ability to lead teams, manage membership and accounting operations, and enhance overall member experience. Increased membership base from XXX members in 2009 to almost a waitlist at 683 in 2024. Contributed to taking the club from a $3 million dollar club per year to a $10 million dollar club; and forecasting to increase that with the recently member approved GH2030 Strategic Plan.
Currently pursuing training to become a General Manager.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Membership Director
Great Hills Country Club
02.2009 - Current
- Lead and manage membership services, ensuring exceptional member satisfaction and retention.
- Develop and implement membership strategies to attract and retain members.
- Manager club's accounting operations, including accounts payable, accounts receivable, payroll, and financial reporting.
- Developed strong relationships with team and members to enhance the value for all club members and team members.
- Analyzed data to identify trends and opportunities for improving the overall member experience.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and members.
- Assist in the development and implementation of strategic initiative to achieve club goals, and drive growth in member acquisition and retention rates.
- Foster strong relationships with current and prospective members through regular communication and personalized service.
- Continuously refined internal communication processes to ensure that all team members are well-informed about organizational policies, procedures and member-related updates.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue statements.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Executed referral programs, trial memberships, and contributions to local charities through new member initiation fees.
- Enhanced communication programs, including a mobile app and an upgraded website, to keep members informed and engaged.
- Effectively managed budgets for both the membership department and the overall club operations, ensuring financial stability and growth.
- Ensured compliance with internal and external audits, maintaining the hightest standards of financial integrity and transparency.
- Provided strong leadership and vision, fostering a collaborative and motivated team environment.
- Committed to the future success of the club, the members and the team members by inspiring and bringing positive energy each day.
Payroll and Accounts Receivable
Austin Country Club
01.2000 - 01.2003
- Completed accounting functions such as payroll and expense tracking.
- Enhanced employee satisfaction with timely and accurate payroll processing.
- Collaborated effectively with team managers and employees.
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Promoted member satisfaction through swift response to inquiries about account balances or payment arrangements.
- Minimized instances of late payments by providing consistent follow-up reminders to members approaching due dates.
Education
Accounting And Marketing
Austin Community College
AustinHigh School Diploma -
Leander High School
Leander05.1997
TECHNICAL SKILLS
Skills
- Membership Management
- Relationship Building
- Member Engagement and Retention
- Team Leadership
- Payroll, Accounts Receivable, Accounts Payable, Benefits
- Budgeting and Financial Oversight
- Strategic Planning
- Excellent Communication Skills
- Active Listener
- Adaptability and Flexibility
- Continuous Improvement
- Club Operations, Procedures and Policies
- Brand Development
- Integrated new technologies for enhanced member experiences
Certification
- Certified Membership Professional through Professional Club Marketing Association
- Working toward attaining my Certified Club Manager designation through CMAA, Club Manager Association of America
- Professional Development: CMAA Manager in Development Training
- Professional Development: CMAA Accounting Courses
- CMAA Texas Lone Star Chapter Annual Conference Scholarship Recipient
Timeline
Membership Director
Great Hills Country Club
02.2009 - Current
Payroll and Accounts Receivable
Austin Country Club
01.2000 - 01.2003
Accounting And Marketing
Austin Community College
High School Diploma -
Leander High School
TECHNICAL SKILLS
- Certified Membership Professional through Professional Club Marketing Association
- Working toward attaining my Certified Club Manager designation through CMAA, Club Manager Association of America
- Professional Development: CMAA Manager in Development Training
- Professional Development: CMAA Accounting Courses
- CMAA Texas Lone Star Chapter Annual Conference Scholarship Recipient
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