Salesforce
NINA SMITH
Sales Manager
North Bergen,NJ
Summary
Highly motivated Sales Professional, passionate about proficiency, maximizing ROI, client solutions, as well as,successful program management. I've developed creative and effective booking strategies yielding higher room occupancy and increased revenues per room, with proven ability to increase overall Sales budget in vertical markets such (Entertainment,SMERF, Corporate and Association) Expertise include: Strategic Sales & Account Planning, Executive Sales Presentations, Customer Relationship Management, Contract Negotiation & Closing Activities, Revenue & Profit Growth, Productivity & Performance Improvement, Organization & Communication.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Catering Sales Manager
Columbia University
New York, New York
07.2022 - Current
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Communicated with venue personnel to coordinate event logistics.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Conduct site visits and meetings with clients for menu planning, floor plan, room set up, timelines, audio visual needs, rentals, billing details and any other requirements pertinent to their event
- Ability to handle high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
Mobile Signing Agent
Providing Solutions
, New Jersey
01.2021 - Current
- Closed over 500 Seller's, Refinance, Power of Attorney, Wills, and Estate files
- Reviewed, and Explained Legal documents to clients
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Supported timely and accurate administrative task completion.
- Met with clients in professional environment to witness signings.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
- Produced detailed reports to track trends and keep senior management informed.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
Sales Manager, Entertainment & Assocation
Sheraton Lincoln Harbor Hotel
Weehawken, New Jersey
01.2019 - 05.2020
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Used vendor expertise to deliver educational content to sales team.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Streamline Sheraton’s budget forecasts, revenues, and cost management initiatives.
- Oversee hotel accounts to manage and surpass guest satisfaction.
- Target SMERF accounts and markets with a heavy emphasis on proactive solicitation and account saturation.
- Answer RFPs and other proposal processes, including price negotiations.
- Exceeded Sales Goal by $1.8M in FY 2019, overall growth in the segment 45% year over year
Group Sales Manager
New York's Hotel Pennsylvania
New York, New York
08.2016 - 01.2019
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth..
- Led solution selling strategy initiatives to maximize sales of Rooms revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Identified opportunities and cultivated new business through over 100 new cold calls per week.
- Drove sales by developing multi-million dollar Corporate contracts sales, such as Amtrak, Long Island Rail Road, & Metropolitan Transportation Authority
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Sold hotel guestroom groups, catering services, and banquet facilities to maximize profits.
- Led team to achieve high YOY growth of over 30%.
- Surpassed growth targets and revenue projections by coordinating planning, and hosting quarterly Client Appreciation sales initiatives.
Catering Administrative Assistant
Waldorf Astoria
New York, New York
04.2016 - 07.2016
- Answered, screened and forwarded incoming phone calls.
- Managed calendar by scheduling appointments, events and meetings with customers.
- Successfully completed special projects to exceed goals of both Catering department and overall organization.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported Director of Catering by managing budgets, scheduling appointments and organizing itinerary.
Corporate Sales Manager
Furnished Quarters
New York, New York
03.2015 - 02.2016
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Identified trends in customer marketplaces to develop valuable solutions.
- Reorganized and optimized leads management by implementing SalesforceCRM solution.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Organized promotional events and interacted with community to increase sales volume.
Education
High School Diploma -
North Brunswick Township High School
North Brunswick 09.1999 - 06.2003
Hospitality Administration And Management
New York University
New York, NYSkills
Database Management
Multi-line phone proficiency
Project planning
Planning and Coordination
Organization and Time Management
Problem-Solving
Good Telephone Etiquette
Flexible and Adaptable
Decision Making
Software
Microsoft Office
Delphi
Opera
Google Workspace
Certification
Introduction to Global Hospitality
Timeline
Catering Sales Manager
Columbia University
07.2022 - Current
Mobile Signing Agent
Providing Solutions
01.2021 - Current
Notary Public, New Jersey
11-2020
Sales Manager, Entertainment & Assocation
Sheraton Lincoln Harbor Hotel
01.2019 - 05.2020
Group Sales Manager
New York's Hotel Pennsylvania
08.2016 - 01.2019
Catering Administrative Assistant
Waldorf Astoria
04.2016 - 07.2016
Introduction to Global Hospitality
06-2015
Corporate Sales Manager
Furnished Quarters
03.2015 - 02.2016
High School Diploma -
North Brunswick Township High School
09.1999 - 06.2003
Hospitality Administration And Management
New York University