NINA SPRAY
North Charleston,SC
Summary
Results-oriented Business Development Manager with a strong background in identifying and leveraging growth opportunities. Proven track record in negotiating strategic partnerships and expanding market presence, demonstrating a commitment to driving organizational success. Expertise in utilizing various social media platforms to enhance brand visibility and stimulate growth, complemented by extensive experience in the construction industry. Passionate about fostering relationships that lead to sustainable business development and long-term success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Development Manager
Intracoastal Construction Group and Hydrologic Group
05.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Representative
Knights Companies
05.2017 - Current
- Keep good communication with dispatch and operations on a day to day basis.
- Use and understanding of Microsoft office programs.
- Use and understanding of Integra Dispatching program.
- ACI Certified.
- NRMCA Sales Training Certified.
- Attend ASA meetings monthly.
- Present weekly call reports, expense reports, and fuel receipts.
- Go on jobsites to talk to customers and maintain business or get new business.
- Attend weekly sales and operations meetings.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new dispatchers by taking them on ride alongs and explaining different types of concrete pours.
Customer Service Trainer
SCANA
06.2011 - 05.2017
- Stunning Customer Service Skills
- Meet and Exceed on all levels of Performance
- Power point, Microsoft word, and Excel expert
- Over 6 years' experience in Customer Service Training
- Served on Emergency Response Team 2 to 3 Times a year
- Served on Material Maintenance Board for One Year
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change
- Trained new personnel regarding company operations, policies and services
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Customer Service Representative
SCANA
05.2008 - 06.2011
- Stunning Customer Service Skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Meet or Exceed on all levels of Performance
- Power Point, Microsoft Word, and Excel experience
- Customer Service Safety Team member 2 years
- Over 2 years’ experience in the Contact Center
- Served on March of Dimes Committee for 1 year
- Trouble Shooting Possible Electrical Issues
- Processing Orders Correctly to Ensure the Correct Field Personnel Reports on that Order
Server/Bartender/Hourly Manager
Longhorn Steakhouse
11.2002 - 11.2008
- 100% Satisfaction for All Guests, Vendors, and Employees
- Trained in all Front of the House Operations
- Perform Ordering Duties for All Items in the Bar Area
- Write Schedules for 5 Employees
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Performed a Monthly Inventory Count of Bar Items
- Certified Trainer
- Delegated Meetings and Cleaning Duties
- Received Employee of the Month
Education
High School Diploma -
R.S. Central High School
Spindale, NC1995
Associates of Arts Degree - undefined
Isothermal Community College
Rutherfordton, NC1992
Skills
- Articulate ideas clearly
- Partnership cultivation
- Effective persuasion strategies
- Relationship building and management
- New business development
- Sales and marketing
- Team collaboration
- Verbal and written communication
- CRM management
- Lead generation
- Networking strength
Certification
NRMCA Sales Certified
ACI Concrete Testing Certified
Timeline
Business Development Manager
Intracoastal Construction Group and Hydrologic Group
05.2024 - Current
Sales Representative
Knights Companies
05.2017 - Current
Customer Service Trainer
SCANA
06.2011 - 05.2017
Customer Service Representative
SCANA
05.2008 - 06.2011
Server/Bartender/Hourly Manager
Longhorn Steakhouse
11.2002 - 11.2008
Associates of Arts Degree - undefined
Isothermal Community College
High School Diploma -
R.S. Central High School
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