Summary
Overview
Work History
Education
Skills
Timeline
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Nina Stanley

Howard Lake,MN

Summary

Dynamic professional with a proven track record at CorTrust Bank, enhancing customer satisfaction through exceptional call center experience and critical thinking. Excelled in fast-paced environments, significantly improving efficiency at Chanlore Dairy. Skilled in Microsoft Outlook and team development, adept at driving results and fostering positive outcomes.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

4
4
years of professional experience

Work History

CSR

CorTrust Bank
06.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer service with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Work efficiently to get tasks done in a timely manor.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Dairy Milker

Chanlore Dairy
06.2021 - Current
  • Enhanced overall milk production by consistently following proper milking procedures and maintaining a clean work environment.
  • Increased efficiency in milking operations by effectively managing time-sensitive tasks and adhering to established schedules.
  • Reduced instances of mastitis in the herd through diligent observation and early detection of signs, ensuring prompt treatment.
  • Assisted in calving processes for safe deliveries, providing immediate care to newborn calves to ensure their wellbeing.
  • Assisted in the training of new employees, sharing valuable knowledge and experience to help develop their skills within the dairy industry.

Sales Associate

Midcounty Co-Op
02.2022 - 02.2024
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

GED -

HLWW High School
Howard Lake, MN
06.2023

Skills

  • Call center experience
  • Customer focus
  • Critical thinking
  • Microsoft outlook
  • Data entry
  • Team development
  • Account updating
  • Paperwork processing

Timeline

CSR

CorTrust Bank
06.2023 - Current

Sales Associate

Midcounty Co-Op
02.2022 - 02.2024

Dairy Milker

Chanlore Dairy
06.2021 - Current

GED -

HLWW High School
Nina Stanley