Open To Work
Hi, I’m
Nina Stefon
Norwich
Summary
Dynamic Recruitment Specialist with proven success at YM Careers in talent acquisition and recruitment marketing. Expert in candidate sourcing and pipeline development, enhancing hiring efficiency. Skilled in utilizing applicant tracking systems and fostering industry networking, resulting in a significant reduction in time-to-hire while maintaining a focus on diversity recruitment.
Overview
17
years of professional experience
Work History
YM Careers
Recruitment Specialist
11.2021 - Current
Job overview
- Developed and implemented targeted recruitment strategies to attract top talent.
- Conducted in-depth candidate screenings and interviews to assess qualifications and fit.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Managed applicant tracking system to streamline recruitment processes and maintain records.
- Analyzed recruitment metrics to improve sourcing strategies and enhance candidate experience.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Implemented creative marketing techniques for job postings, showcasing company culture and attracting top-quality candidates.
- Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
- Facilitated successful hiring events, leading to numerous hires from diverse industries and backgrounds.
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
Oh! Spa
Assistant Director
01.2020 - 11.2021
Job overview
- Led team in developing and implementing spa service programs tailored to client needs.
- Streamlined operational processes, enhancing service delivery and client satisfaction.
- Mentored staff on customer service best practices and spa treatment protocols.
- Collaborated with management to optimize budget allocations for spa resources and services.
- Oversaw inventory management, ensuring availability of products for treatments and retail sales.
- Coordinated marketing initiatives to promote new services and increase client engagement.
- Facilitated staff training sessions focused on improving efficiency and service quality standards.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Byrnes Agency
Front Desk Agent
10.2014 - 07.2017
Job overview
- Managed customer check-in and check-out processes, ensuring a smooth arrival and departure experience.
- Responded to customer inquiries, providing accurate information about services and local attractions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new front desk staff on operational procedures and customer service standards.
- Handled billing and payment processing, maintaining accuracy in transactions and records.
- Oversaw daily front desk activities, optimizing workflows for increased efficiency and customer satisfaction.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
G Spa and Salon
Operations Manager
06.2009 - 09.2014
Job overview
- Streamlined operational workflows to enhance productivity and reduce delays.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed training materials to onboard new staff and improve team performance.
- Coordinated cross-departmental initiatives to align operational goals with company objectives.
- Led performance reviews, providing actionable feedback to foster employee development and engagement.
- Analyzed process efficiencies, leading to significant improvements in service delivery timelines.
- Established key performance indicators to monitor operational success and drive continuous improvement efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Boston UniversityBoston, Massachusetts, MA
Business Management from Business Administration And Management
01-2010
Skills
- Resume screening
- Candidate sourcing
- Talent acquisition
- Recruitment marketing
- Applicant tracking systems
- Recruitment process outsourcing
- Job posting optimization
- Passive candidate engagement
- Workforce planning
- Industry networking
- Recruitment metrics
- Diversity recruitment
- Competitive analysis
- Candidate pipeline development
- Decision-making
- Microsoft office
- Project management
- Documentation and recordkeeping
- Networking events
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Recruitment Specialist
YM Careers
11.2021 - Current
Assistant Director
Oh! Spa
01.2020 - 11.2021
Front Desk Agent
Byrnes Agency
10.2014 - 07.2017
Operations Manager
G Spa and Salon
06.2009 - 09.2014
Boston University
Business Management from Business Administration And Management