Nina Stevens-Bell
Lakewood,CA
Summary
Friendly Bartender with exceptional people and organizational skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Manager
Pioneer Apartments
05.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Bartender
The Torch Room Lounge
09.2023 - 07.2024
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Worked well in a team setting, providing support and guidance.
Front Desk Receptionist
Guru Tattoo
08.2022 - 05.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Set up artists booths and maintained a clean sterile environment
Claims Administrator
Simpluris
09.2018 - 06.2022
- Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
HSS
08.2014 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hostess/Server
IHOP
02.2012 - 04.2014
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CA06-2011
Skills
- Property Management
- Payment Collection
- Customer service-focused
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Organizational ability
- Complex Problem-Solving skills
- Team Player
- Strong work ethic
- Highly reliable
Additional Information
Certified with RBS
Certification
- RBS Certified
Timeline
Bartender
The Torch Room Lounge
09.2023 - 07.2024
Property Manager
Pioneer Apartments
05.2023 - Current
Front Desk Receptionist
Guru Tattoo
08.2022 - 05.2023
Claims Administrator
Simpluris
09.2018 - 06.2022
Sales Associate
HSS
08.2014 - 06.2018
Hostess/Server
IHOP
02.2012 - 04.2014
High School Diploma -
Huntington Beach High School
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