Nina Stevenson
Jonesboro,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
02.2024 - Current
- Provide real-time assistance via chat, email, and phone for policyholders
- Handle inquiries related to billing, coverage options, claims, and account updates
- Document customer interactions accurately in CRM systems
- Troubleshoot policy issues and escalate complex cases as needed
Assistant Manager/Coach
Walmart
08.2022 - 02.2024
- Managed customer interactions and resolved escalated complaints efficiently
- Trained and supervised team members on digital customer service solutions
- Ensured seamless communication across departments to improve customer experience
People Lead
Walmart
10.2021 - 08.2022
- Supported HR functions, including digital onboarding and employee communication
- Assisted employees with benefits, scheduling, and compliance inquiries via internal chat
- Promoted self-service tools to enhance operational efficiency
Team Lead
Walmart
10.2020 - 10.2021
- Led a team in ensuring timely responses to customer requests and inquiries
- Monitored chat interactions to maintain high service quality
Education
Associate of General Studies - General Studies
Black River Technical College
Pocahontas, AR05-2019
Skills
- Data entry
- Relationship building
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Shipping and logistics
- Product and service solutions
- Multi-line phone talent
- Live chat support
- Customer relationship management (CRM)
- Team development
Timeline
Customer Service Representative
Progressive Insurance
02.2024 - Current
Assistant Manager/Coach
Walmart
08.2022 - 02.2024
People Lead
Walmart
10.2021 - 08.2022
Team Lead
Walmart
10.2020 - 10.2021
Associate of General Studies - General Studies
Black River Technical College
Similar Profiles
Sarah StevensSarah Stevens
Central Loss Report Rep (claims Associate) at Progressive InsuranceCentral Loss Report Rep (claims Associate) at Progressive Insurance
STEVEN WALKERSTEVEN WALKER
Claims Adjuster at Progressive InsuranceClaims Adjuster at Progressive Insurance
JOSE R. FREIREJOSE R. FREIRE
Fire & Theft Investigator at Progressive InsuranceFire & Theft Investigator at Progressive Insurance