Salesforce
Nina Sung
Las Vegas,NV
Summary
- Over 10 years of results-driven experience within the SaaS Sales and Program Management realm
- Proven track record in creating meaningful partnerships by way of providing world-class service and exceptional interpersonal skills.
- Thrives best in collaborative cross-functional environments due to strong desire to build and maintain strong partner relationships.
- StrengthsFinder Top 5 Strengths: Restorative, Competition, Relator, Ideation, Command.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Enterprise Account Manager
Nextbite/Ordermark
Remote
2022.02 - Current
- Partner with cross-functional teams in order to strategize and execute creative solutions specific to our large corporate and franchise clients.
- Hire, train and develop new talent within the Senior Enterprise Account Team.
- Collaborate with Product, Engineering, Support, and Continuous Improvement on a regular basis to provide feedback on behalf of the customer, and develop processes that better streamline the implementation of our virtual brands.
- Shepherded Red Robin in being the 2nd largest grossing account in the company with over $111K produced in Q4 2021, all whilst maintaining steady growth of my Mid-Market accounts by growing location count by double that quarter.
- Helped create our own Performance Summary Dashboard within Tableau in collaborating with the Data team to ensure both internal teams and Restaurant Partners are set up for success in tracking KPI's.
- Managed IHOP teams and franchisee groups to seamlessly assimilate into their business operations and capitalize on upselling and cross-selling opportunities, which resulted in their Nextbite Bespoke Culinary concepts, and partnering with the WWE to launch a delivery-only, wrestling-themed virtual restaurant in the Dallas area.
Enterprise Account Manager
Nextbite/Ordermark
Remote
2021.02 - 2022.02
- In my first full quarter at the company, (Q2, 2021) I alone contributed to 94% of the EAM upsell goal - which amounted to 30% of the goal for the entire Account Management (SMB Account Managers included)
- In Q2 2021, I alone was able to close on $51,000 worth of revenue, with another $36,000 for the following quarter with the same Mid Market Account.
- Received all 5's (highest score) on CSAT scores from all clients in every quarter.
- Passionately serve as a primary point of contact and advocate for large Enterprise -only clients such as IHOP, Red Robin, and Dine Brands, as well as Mid-Market accounts across the country.
- Held weekly meetings with Culinary, Quality Control, and Operations to partner and develop goals for my Restaurant Partners on a quarterly basis.
Implementation Manager
PatientPop
Santa Monica, CA
2019.09 - 2020.03
- Served as the driving force behind initial roll outs of PatientPop's proprietary software platform for Medical Professionals.
- Ranked as one of the top performing Implementation Specialists consistently through 2019 Q4 and 2020 Q1.
- Identified and took advantage of upsell opportunities in add-on locations and provider seats to current and new customers.
- Understood Medical Providers' workflows and identified specific ways in which the platform best fit their needs.
- Member of the infamous Infinity Club, home to the few select Implementation managers able to launch accounts within the first month of being hired.
- Efficiently coordinated between internal design and content teams using Salesforce to exceed launch goals.
- Awarded "Rookie of the Year" for launching the most sites within the department.
- Impacted by COVID-19*
Community Lead Sales
WeWork
Seattle, WA
2019.04 - 2019.09
- Conducted regular tours demonstrating an average 90% close rate on negotiated complex deals with potential new members.
- Partnered with Consumer-end Medium Large Business Account Executives to successfully hit every monthly goal of over 100+ desks thus far.
- Serve as the sole Community Lead Account Manager for all accounts under 20 desks actively working to produce renewals and up sell larger offices.
- Head of all community sales operations for the largest WeWork location of the Pacific Northwest region, Successfully established and developed 10+ long lasting partnerships on behalf of both WeWork members and employees with local and national multi-million dollar accounts such as Veggie Grill, Homegrown, Hyatt Hotels and LOEWS 1000.
- Solely responsible for spearheading the first Business Development and Sales initiative within the Pacific Northwest for Community Teams.
- Assisted in pre-opening sales and operationally worked from start to finish of opening a WeWork location.
Owner Advisor
Tesla Inc.
Bellevue, WA
2018.05 - 2018.09
- Personally responsible in generating $7.5M alone in revenue for the company.
- Promoted to leadership position within 7 months of starting for exceptional client relations and world-class interpersonal and relationship-building skills.
- Achieved quarterly and monthly sales targets through execution of a high level of daily pipeline activity within Salesforce and large book of business.
- Met and exceeded sales motion compliance, via analyzing the specific needs of each potential Tesla owner and maintaining a well-organized Salesforce dashboard to ensure a solid communication cadence.
- Assisted in training and coaching a team of 10+ Customer Experience Specialists in lead capture and customer relationship building.
- Rapidly grew to be one of the most influential Advisors by way of initiating the "Women in Tech" event to Tesla.
- Successfully executed Elon Musk's plan to bring the Model 3 specific to the Seattle area showrooms.
- Educated, provoked and activated the minds of current and future Tesla owners on the benefits of going electric by way of daily combating the perceived challenges and objections of driving an electric vehicle.
Customer Experience Specialist I & II
Tesla Inc.
Bellevue, WA
2017.10 - 2018.05
- Promoted to CES II role from CES I role within 6 months for consistent demonstration of hitting and exceeding lead capture and test drive schedule targets.
- Single-handedly responsible for bringing in at least 25-47% of lead generation in the entire PNW region consistently every week.
- Successfully managed a sales pipeline of 500+ customers within 4 months.
- Proven track record of being the top performing lead and test drive-generating CES of the territory at every given point at the Bellevue Square location.
Product Merchandising Specialist
LG Electronics
2017.06 - 2017.09
- Enthusiastically oversaw and managed all 30+ Major Retailer Stores in the Seattle-Tacoma region that carry LG Appliance Products (i.e.
- Lowes, The Home Depot and Best Buy) to ensure all LG related issues were handled, while training both customers and Retail Associates on the latest LG appliances.
- Exercised keen attention to detail in filling out appropriate New Product Issue reports and Activity Forms for LG Corporate at the end of every store visit.
- Quickly and easily established genuine connections and relationships with Retail Store associates and their managers of each store to ensure that the newest LG brand Appliances are floored in a strategic and thoughtful manner.
- Consistently researched on behalf of LG the latest competitor appliances and customer buying trends to stay on the cutting edge market for appliances for the Pacific Northwest Area.
E-Commerce Manager
Sacred Jewels, Inc.
Santa Monica, CA
2013.04 - 2014.04
- Developed and executed e-commerce proposition, including positioning, values, tone of voice and design elements to bring value and convenience to new customers.
- Successfully proposed and landed promotional airtime slot on Good Morning America during Thanksgiving season.
- Promptly responded to any and all customer service related questions and concerns regarding packages and delivery dates.
- Trained and skilled in CRM programs such as Grasshopper and Sales force.
- Actively researched other competitors in the jewelry market to analyze strategies and market launches.
Education
Bachelor of Arts - Political Science
University of California At San Diego (UCSD)
San Diego, CA 2006.08 - 2010.12
Bachelor of Arts - Theatre
University of California At San Diego (UCSD)
San Diego, CA 2006.07 - 2020.02
Skills
Relationship BuildingLeadershipAttention to detail
Problem resolution
Key account management
Customer presentations
B to B sales
Affiliations
Software
Tableau
Timeline
Senior Enterprise Account Manager
Nextbite/Ordermark
2022.02 - Current
Enterprise Account Manager
Nextbite/Ordermark
2021.02 - 2022.02
Implementation Manager
PatientPop
2019.09 - 2020.03
Community Lead Sales
WeWork
2019.04 - 2019.09
Owner Advisor
Tesla Inc.
2018.05 - 2018.09
Customer Experience Specialist I & II
Tesla Inc.
2017.10 - 2018.05
Product Merchandising Specialist
LG Electronics
2017.06 - 2017.09
E-Commerce Manager
Sacred Jewels, Inc.
2013.04 - 2014.04
Bachelor of Arts - Political Science
University of California At San Diego (UCSD)
2006.08 - 2010.12
Bachelor of Arts - Theatre
University of California At San Diego (UCSD)
2006.07 - 2020.02