Nina Sutter
Tulsa,OK
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
22
22
years of professional experience
Work History
Director of Administrative Operations
The SSA Group
02.2022 - Current
- Maintained protocol throughout routine work days and special events.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 90 employees.
Cash Room Clerk
Gathering Place
06.2019 - Current
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures and requirements.
- Prepared bank deposits and corporate cash shipments.
Medical Office Receptionist
Claremore Indian Hospital
11.2013 - 05.2019
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Aided with prescription refill requests.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Assisted on chiropractor clinic days by screening on average 115 patients in an hour day
Office Receptionist
Cherokee Nation Indian Child Welfare
02.2008 - 12.2012
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Gaming Floor Cashier
Cherokee Nation Casino
02.2002 - 12.2008
- Maintained cash drawer of $150,000 or more per shift.
- Cashout gaming tickets
- Payout jackpot wins
- Data entry for tax W9 forms for guest jackpot wins
- Credit card cash advances
- Upbeat personality with all guest to ensure an enjoyable gaming experiences
Education
No Degree - Administrative Office Specialties
Talking Leaves Job Corps
Tahlequah, OKNo Degree - Accounting
TCC
TulsaHigh School Diploma -
Bradford Christian School
Pryor, OK05.1999
Skills
- Record Reconciliation
- Time Management
- Attention to Detail
- Financial Recordkeeping
- Microsoft Office
- Critical Thinking
- Precision and Accuracy
- Bank Statement Reconciliation
- Proactive and Self-Motivated
Timeline
Director of Administrative Operations
The SSA Group
02.2022 - Current
Cash Room Clerk
Gathering Place
06.2019 - Current
Medical Office Receptionist
Claremore Indian Hospital
11.2013 - 05.2019
Office Receptionist
Cherokee Nation Indian Child Welfare
02.2008 - 12.2012
Gaming Floor Cashier
Cherokee Nation Casino
02.2002 - 12.2008
No Degree - Administrative Office Specialties
Talking Leaves Job Corps
No Degree - Accounting
TCC
High School Diploma -
Bradford Christian School
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